How To Fix FDM_COLLECTION104 - No customer found; check the selection criteria

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 104

• Message text: No customer found; check the selection criteria

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION104 - No customer found; check the selection criteria ?

  The SAP error message FDM_COLLECTION104: No customer found; check the selection criteria typically occurs in the context of the Financial Data Management (FDM) module, particularly when trying to execute a collection or payment run. This error indicates that the system could not find any customers that match the selection criteria you provided.
  Causes:
  
  Incorrect Selection Criteria: The parameters you entered (such as customer number, company code, or other filters) may not match any existing customer records in the system.
  Inactive Customers: The customers you are trying to process may be inactive or blocked in the system.
  Data Entry Errors: There may be typographical errors in the customer number or other selection fields.
  Missing Master Data: The customer master data may not be fully maintained or may be missing in the system.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to view or process certain customer records.
  
  Solutions:
  
  Review Selection Criteria: Double-check the selection criteria you have entered. Ensure that all fields are filled out correctly and that you are using the correct values.
  Check Customer Status: Verify that the customers you are trying to process are active and not blocked. You can do this by checking the customer master data.
  Search for Customers: Use the customer search functionality to find the correct customer records. This can help you identify if the customer exists and if you are using the correct identifiers.
  Maintain Customer Master Data: If the customer does not exist, you may need to create or update the customer master data in the system.
  Check Authorizations: Ensure that you have the necessary permissions to access the customer records. If not, contact your system administrator to resolve any authorization issues.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like FD32 (Change Customer) or FD03 (Display Customer) to check customer details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on the FDM module and customer management processes.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.