How To Fix FDM_COLLECTION056 - Lock error: User &4 is processing promise for invoice &1 &2 &3

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 056

• Message text: Lock error: User &4 is processing promise for invoice &1 &2 &3

What causes this issue?

DEFINE &USER& = &V4&
INCLUDE BADI_IMPLEMENTATION OBJECT DOKU ID TX

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION056 - Lock error: User &4 is processing promise for invoice &1 &2 &3 ?

  The SAP error message FDM_COLLECTION056 indicates a lock error that occurs when a user is trying to process a promise for an invoice that is already being processed by another user. This is a common issue in systems where multiple users may be accessing and modifying the same data simultaneously.
  Cause:
  The error is caused by a locking mechanism in SAP that prevents multiple users from making changes to the same data at the same time. In this case, the invoice identified by &1 &2 &3 is currently being processed by another user identified by &4. This is a safety feature to ensure data integrity and prevent conflicts.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Wait and Retry: The simplest solution is to wait for the other user to finish processing the promise for the invoice. Once they are done, you can try to process the promise again.
  
  
  Identify the Locking User: If you have access to transaction codes like SM12 (for lock entries) or SM21 (for system logs), you can check who is currently holding the lock on the invoice. This can help you communicate with the user to understand when they will be done.
  
  
  Contact the User: If possible, reach out to the user who is processing the invoice to see if they can complete their task quickly or if they can release the lock.
  
  
  Check for Long-Running Processes: Sometimes, a process may be taking longer than expected. Investigate if there are any long-running transactions that might be causing the lock.
  
  
  System Administrator Intervention: If the lock persists and you cannot identify the user or if the user is no longer active, a system administrator may need to intervene. They can use transaction SM12 to delete the lock entry if it is safe to do so.
  
  
  Review Configuration: If this issue occurs frequently, it may be worth reviewing the configuration of your SAP system to see if there are ways to optimize locking behavior or improve user workflows.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  ST22: To check for dumps that might provide additional context.
  
  
  
  User Training: Ensure that users are trained on how to handle locks and understand the importance of completing their transactions promptly to minimize conflicts.
  
  
  Performance Monitoring: Regularly monitor system performance and user activity to identify patterns that may lead to frequent locking issues.
  
  
  By following these steps, you should be able to resolve the lock error and continue processing the invoice as needed.