How To Fix FDM_COLLECTION036 - Summary of customer contact sent to customer by e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 036

• Message text: Summary of customer contact sent to customer by e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION036 - Summary of customer contact sent to customer by e-mail ?

  The SAP error message FDM_COLLECTION036 typically relates to issues encountered in the Financial Data Management (FDM) module, particularly when dealing with customer communications, such as sending summaries or notifications via email.
  Cause:
  The error message FDM_COLLECTION036 indicates that there was a problem with the process of sending a summary of customer contact to the customer via email. Common causes for this error may include:
  
  Email Configuration Issues: The email settings in SAP may not be properly configured, leading to failures in sending emails.
  Missing Email Address: The customer master data may not have a valid email address, which is required for sending communications.
  SMTP Server Issues: There may be issues with the SMTP server settings or connectivity, preventing emails from being sent.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Technical Errors: There could be underlying technical issues or bugs in the SAP system that are causing the error.
  
  Solution:
  To resolve the FDM_COLLECTION036 error, you can take the following steps:
  
  
  Check Email Configuration:
  
  Ensure that the email settings in SAP are correctly configured. This includes checking the SMTP settings in transaction code SCOT (SAPconnect).
  
  
  
  Verify Customer Master Data:
  
  Go to the customer master data (transaction code XD03 or FD03) and verify that the email address is correctly entered and valid.
  
  
  
  Test Email Functionality:
  
  Use transaction code SOST to check the status of sent emails. This can help identify if emails are being queued or if there are errors in sending.
  You can also send a test email to verify that the email functionality is working.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and permissions in the user profile.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction code SLG1) for any related error messages that could provide more context on the issue.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that may address known issues or bugs related to this error message.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (SAPconnect), SOST (Send Requests), and SLG1 (Application Log).
  Documentation: Review SAP documentation related to email configuration and FDM processes for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the issue related to the FDM_COLLECTION036 error message.