How To Fix FDM_COLLECTION036 - Summary of customer contact sent to customer by e-mail

FDM_COLLECTION036 - Overview

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 036

• Message text: Summary of customer contact sent to customer by e-mail

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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FDM_COLLECTION036 - Details

• The SAP error message FDM_COLLECTION036 typically relates to issues encountered in the Financial Data Management (FDM) module, particularly when dealing with customer communications, such as sending summaries or notifications via email.
  
  Cause:
  The error message FDM_COLLECTION036 indicates that there was a problem with the process of sending a summary of customer contact to the customer via email. Common causes for this error may include:
  
  Email 
  Configuration Issues: The email settings in SAP may not be properly configured, leading to failures in sending emails.
  Missing Email Address: The customer master data may not have a valid email address, which is required for sending communications.
  SMTP Server Issues: There may be issues with the SMTP server settings or connectivity, preventing emails from being sent.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Technical Errors: There could be underlying technical issues or bugs in the SAP system that are causing the