How To Fix FDM_COLLECTION018 - Customer has been dunned

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLLECTION - SAP Collections Management

• Message number: 018

• Message text: Customer has been dunned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLLECTION018 - Customer has been dunned ?

  The SAP error message FDM_COLLECTION018 indicates that a customer has been dunned, meaning that they have received a reminder or notice regarding overdue payments. This message typically arises in the context of accounts receivable and collections management within SAP.
  Cause:
  The error occurs when an attempt is made to perform a financial transaction (such as posting a payment or creating a new invoice) for a customer who has outstanding debts that have already been communicated to them through a dunning process. The dunning process is a way for businesses to remind customers of overdue invoices and to encourage payment.
  Solution:
  To resolve the FDM_COLLECTION018 error, you can take the following steps:
  
  
  Review Dunning Status: Check the dunning status of the customer in question. You can do this by navigating to the customer account in the SAP system and reviewing the dunning history.
  
  
  Clear Dunning Items: If the customer has made a payment or if the overdue items have been resolved, ensure that the dunning items are cleared. This may involve posting payments or adjusting invoices.
  
  
  Adjust Dunning Levels: If necessary, you can adjust the dunning levels or reset the dunning process for the customer. This may involve changing the dunning procedure or manually resetting the dunning status.
  
  
  Communicate with the Customer: If the dunning notice was sent in error or if there are extenuating circumstances, communicate with the customer to clarify the situation and resolve any misunderstandings.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling dunning processes and related errors.
  
  
  Contact Support: If the issue persists and you are unable to resolve it, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Dunning Procedure: Understand the dunning procedure set up in your SAP system, including the different levels of dunning and the criteria for sending dunning notices.
  Customer Master Data: Ensure that the customer master data is up to date and accurately reflects the customer's payment history and credit status.
  SAP Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  F150: Dunning
  FD10N: Display Customer Balances
  FBL5N: Customer Line Item Display
  
  
  
  By following these steps, you should be able to address the FDM_COLLECTION018 error and manage the dunning process effectively.