How To Fix FDM_COLL_01016 - Customer &1/&2 was not sent due to customer-specific enhancement

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_COLL_01 - Messages in Collections Management

• Message number: 016

• Message text: Customer &1/&2 was not sent due to customer-specific enhancement

What causes this issue?

Customer &V1&/&V2& was excluded in the BAdI 'FDM_COLL_SEND_ITEMS'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_COLL_01016 - Customer &1/&2 was not sent due to customer-specific enhancement ?

  The SAP error message FDM_COLL_01016 indicates that a customer (identified by the parameters &1 and &2) was not sent due to a customer-specific enhancement. This typically occurs in the context of the Financial Data Management (FDM) module, particularly when dealing with data collection or integration processes.
  Cause:
  
  
  Customer-Specific Enhancements: The error suggests that there is a custom enhancement or modification in the SAP system that prevents the customer data from being processed or sent. This could be due to:
  
  Custom logic implemented in user exits or BAdIs (Business Add-Ins).
  Validation rules that have been added to ensure data integrity.
  Specific conditions defined in the enhancement that are not met for the customer in question.
  
  
  
  Data Issues: There may be issues with the customer data itself, such as missing mandatory fields or incorrect data formats that trigger the enhancement logic to block the processing.
  
  
  Solution:
  
  
  Review Custom Enhancements: 
  
  Check the custom code or enhancements related to the FDM process. Look for any user exits or BAdIs that might be affecting the processing of customer data.
  Analyze the logic to determine why it is preventing the customer from being sent.
  
  
  
  Debugging: 
  
  Use the debugging tools in SAP to trace the execution of the program when it attempts to process the customer. This can help identify the exact point where the error occurs and why the customer is being blocked.
  
  
  
  Data Validation: 
  
  Ensure that the customer data is complete and meets all the necessary criteria defined in the enhancements. Check for any missing fields or incorrect data formats.
  
  
  
  Consult Documentation: 
  
  If available, refer to the documentation for the specific enhancements implemented in your system. This may provide insights into the conditions that lead to this error.
  
  
  
  Collaboration with Development Team: 
  
  If you are not the developer of the enhancements, collaborate with your ABAP or development team to understand the logic and make necessary adjustments if required.
  
  
  
  Testing: 
  
  After making changes or adjustments, conduct thorough testing to ensure that the customer can now be processed without triggering the error.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide guidance on similar issues.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE80 (Object Navigator) or SE37 (Function Module) to analyze the enhancements.
  Documentation: Review any internal documentation related to custom enhancements in your SAP environment to understand the business logic applied.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to allow the customer data to be processed correctly.