How To Fix FDM_AR_CUST112 - Case type &1: Addition of customer-disputed objects not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 112

• Message text: Case type &1: Addition of customer-disputed objects not supported

What causes this issue?

Case type &V1& does not support the addition of customer-disputed
objects.

System Response

The system cannot save the entry.

How to fix this error?

In the system for Dispute Case Processing, prepare the case type for the
addition of customer-disputed objects.
Your attribute profile must contain the attributes "Customer-Disputed
Amount" (FIN_CUSTDISP_AMT) and "Currency of Customer-Disputed Amount"
(FIN_CUSTDISP_CUR).
Your records model must contain the "Customer-Disputed Objects" node.
Base yourself on the case records model "Dispute Management with
Customer-Disputed Objects" (UDM_DISPUTE_CDIS).
Add the following functions to your function profile:
"Calculate Customer-Disputed Amount" (FIN_CALC_CDIS_AMOUNT)
"Add Customer-Disputed Objects" (FIN_ADD_CUSTDISP_OBJ)
"Assign Customer" (FIN_ASSIGN_CUSTOMER)
"Remove Objects" (FIN_REMOVE_LINE_ITEM)
,,Alternatively, use the function profile FIN_DIS2 that is delivered.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST112 - Case type &1: Addition of customer-disputed objects not supported ?

  The SAP error message FDM_AR_CUST112 indicates that there is an issue with adding customer-disputed objects in a specific case type. This error typically arises in the context of the SAP Collections Management or Dispute Management module, where disputes related to customer invoices or payments are managed.
  Cause:
  The error message "Addition of customer-disputed objects not supported" usually occurs due to one of the following reasons:
  
  
  Case Type Restrictions: The specific case type you are working with may not allow the addition of customer-disputed objects. Each case type in SAP can have different configurations and rules regarding what can be added or modified.
  
  
  Configuration Settings: The configuration settings for the dispute management module may not be set up to allow the addition of disputed objects for the selected case type.
  
  
  Object Status: The status of the objects you are trying to add may not permit them to be included in the case. For example, if the object is already in a disputed state or has been resolved, it may not be eligible for addition.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Case Type Configuration:
  
  Review the configuration of the case type you are using. Ensure that it is set up to allow the addition of customer-disputed objects. This can typically be done in the SAP Customizing Implementation Guide (IMG) under the Dispute Management settings.
  
  
  
  Review Object Status:
  
  Check the status of the objects you are trying to add. Ensure that they are in a state that allows them to be added to the case. If they are already disputed or resolved, you may need to take appropriate actions to change their status.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help files related to Dispute Management and Collections Management for more detailed information on case types and their configurations.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue through configuration changes or status checks, consider reaching out to SAP support for assistance. They can provide insights specific to your system configuration and help troubleshoot the issue further.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM_CMP (for managing cases) and FDM_DISPUTE (for managing disputes).
  SAP Notes: Check for any SAP Notes related to the error message FDM_AR_CUST112, as there may be patches or updates that address known issues.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform actions related to dispute management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.