How To Fix FDM_AR_CUST107 - Company code &1: Addition of customer-disputed objects not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 107

• Message text: Company code &1: Addition of customer-disputed objects not supported

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Activate the function for the combination of case type and company code
in Customizing. <DS:SIMG.FDM_V_TFDM_CUSTDISP>Proceed</>

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST107 - Company code &1: Addition of customer-disputed objects not supported ?

  The SAP error message FDM_AR_CUST107 indicates that there is an issue with adding customer-disputed objects in the context of a specific company code. This error typically arises in the Accounts Receivable (AR) module when there are attempts to process or manage customer disputes that are not supported for the specified company code.
  Cause:
  
  Configuration Issues: The company code may not be configured to handle customer disputes. This could be due to missing settings in the Financial Accounting (FI) module or Accounts Receivable settings.
  Dispute Management Not Active: The dispute management functionality may not be activated for the company code in question.
  Incorrect Object Type: The object type being added may not be recognized as a valid customer-disputed object within the system.
  Authorization Issues: The user may not have the necessary authorizations to add disputed objects for the specified company code.
  
  Solution:
  
  
  Check Configuration:
  
  Verify the configuration settings for the company code in the SAP system. Ensure that the necessary settings for dispute management are correctly configured.
  Navigate to the relevant configuration paths in SPRO (SAP Project Reference Object) to check if dispute management is enabled for the company code.
  
  
  
  Activate Dispute Management:
  
  If dispute management is not active, you may need to activate it. This typically involves enabling specific settings in the system that allow for the management of customer disputes.
  
  
  
  Review Object Types:
  
  Ensure that the object type you are trying to add is valid and supported for customer disputes. Check the documentation or consult with your SAP functional team to confirm the correct object types.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user attempting to add the disputed object has the necessary permissions. This may involve reviewing the user's role assignments and adjusting them as needed.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the error message for any additional insights or specific steps that may be required to resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide specific notes or patches that address the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) or FD10N (Customer Account Balance) to analyze customer accounts and disputes.
  SAP Notes: Search for SAP Notes related to FDM_AR_CUST107 for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing additional insights or solutions.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.