How To Fix FDM_AR_CUST104 - No case type defined for promise to pay in company code &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 104

• Message text: No case type defined for promise to pay in company code &1

trados = docu -> ep -> epfinfscmdm

What causes this issue?

To create promises to pay, you have to define a case type in company
code &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In <DS:TRAN.FDM_CUST05>Customizing</>,
define the case type for creating promises to pay in
company code &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST104 - No case type defined for promise to pay in company code &1 ?

  The SAP error message FDM_AR_CUST104 indicates that there is no case type defined for a "promise to pay" in the specified company code. This error typically arises in the context of the SAP Collections Management or Dispute Management modules, where promises to pay are used to manage customer payments and collections.
  Cause:
  The error occurs when:
  
  A promise to pay is being created or processed, but the system cannot find a corresponding case type for the specified company code.
  The configuration for the case types in the relevant company code is incomplete or missing.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Supply Chain Management > Collections Management > Basic Settings > Define Case Types.
  Ensure that there is a case type defined for "promise to pay" for the relevant company code.
  
  
  
  Create or Modify Case Type:
  
  If no case type exists, you will need to create one. Make sure to define the necessary attributes and settings for the case type.
  If a case type exists but is not correctly configured, modify it to ensure it meets the requirements for processing promises to pay.
  
  
  
  Assign Case Type to Company Code:
  
  Ensure that the case type is assigned to the correct company code. This can usually be done in the same configuration area where you define case types.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to see if the error persists. Create a new promise to pay and check if it processes without errors.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration settings, refer to SAP documentation or consult with your SAP functional consultant for guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration, FDM_CUST for customer-related settings, or FDM_CUST104 for specific error handling.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on configuring case types.
  User Roles: Ensure that you have the necessary authorizations to make changes in the configuration settings.
  
  By following these steps, you should be able to resolve the FDM_AR_CUST104 error and successfully process promises to pay in your SAP system.