How To Fix FDM_AR_CUST104 - No case type defined for promise to pay in company code &1

FDM_AR_CUST104 - Overview

• Message type: E = Error

• Message class: FDM_AR_CUST - FSCM-DM: Dispute Management Customizing (AR Process Integ.)

• Message number: 104

• Message text: No case type defined for promise to pay in company code &1

trados = docu -> ep -> epfinfscmdm

What causes this issue?

To create promises to pay, you have to define a case type in company
code &V1&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

In <DS:TRAN.FDM_CUST05>Customizing</>,
define the case type for creating promises to pay in
company code &V1&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR_CUST104 - No case type defined for promise to pay in company code &1 ?

  The SAP error message FDM_AR_CUST104 indicates that there is no case type defined for a "promise to pay" in the specified company code. This error typically arises in the context of the SAP Collections Management or Dispute Management modules, where promises to pay are used to manage customer payments and collections.
  
  Cause:
  The error occurs when:
  
  A promise to pay is being created or processed, but the system cannot find a corresponding case type for the specified company code.
  The configuration for the case types in the relevant company code is incomplete or missing.
  
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Supply Chain Management > Collections Management > Basic Settings > Define Case Types.
  Ensure that there is a case type defined for "promise to pay" for the relevant company code.
  
  
  
  Create or Modify Case Type:
  
  If no case type exists, you will need to create