How To Fix FDM_AR312 - &1 &2 is locked

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 312

• Message text: &1 &2 is locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR312 - &1 &2 is locked ?

  The SAP error message FDM_AR312 indicates that a specific document or record is locked, preventing further processing. This error typically occurs in the context of Accounts Receivable (AR) or Financial Document Management (FDM) when a user attempts to access or modify a document that is currently locked by another user or process.
  Cause:
  
  Document Locking: The document identified by the parameters &1 (document number) and &2 (document type) is currently being processed or edited by another user or transaction.
  Background Jobs: A background job may be running that is locking the document for processing.
  User Session: The document may be locked due to an open session by the same user or another user.
  System Errors: Occasionally, system errors or crashes can leave documents in a locked state.
  
  Solution:
  
  Check Lock Entries: Use transaction code SM12 to check for lock entries. You can search for the document number and type to see if it is locked and by whom.
  Wait and Retry: If the document is locked by another user, you may need to wait until they finish their processing. You can communicate with the user to understand when they will release the lock.
  Release Locks: If you determine that the lock is no longer valid (e.g., the user has logged off unexpectedly), you can manually delete the lock entry in SM12 if you have the necessary authorizations.
  Check Background Jobs: Use transaction code SM37 to check if there are any background jobs that might be locking the document. If a job is running, you may need to wait for it to complete.
  System Restart: In rare cases, a system restart may be necessary if the locking issue persists and cannot be resolved through the above methods.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: Display and manage lock entries.
  SM37: Monitor background jobs.
  SE11: Data dictionary to check table structures if needed.
  
  
  User Authorizations: Ensure that you have the necessary authorizations to view and manage locks.
  Documentation: Refer to SAP Help documentation for more details on document locking mechanisms and best practices for managing locks in the system.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or technical support for further investigation.