How To Fix FDM_AR037 - Only customer line items can be processed

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 037

• Message text: Only customer line items can be processed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR037 - Only customer line items can be processed ?

  The SAP error message FDM_AR037: "Only customer line items can be processed" typically occurs in the context of financial document processing, particularly when dealing with accounts receivable (AR) transactions. This error indicates that the system is attempting to process a line item that is not associated with a customer, which is required for certain operations in the accounts receivable module.
  Cause:
  
  Incorrect Document Type: The document being processed may not be a customer-related document. For example, it could be a vendor invoice or a general ledger entry.
  Line Item Selection: The line items selected for processing may include non-customer items, such as internal transactions or vendor-related entries.
  Configuration Issues: There may be configuration settings in the system that are not aligned with the expected processing of customer line items.
  Data Entry Errors: Incorrect data entry or selection of line items during the transaction process can lead to this error.
  
  Solution:
  
  Check Document Type: Ensure that the document you are trying to process is indeed a customer-related document. Verify that it is linked to a customer account.
  Review Line Items: Go through the line items you are attempting to process and confirm that they are all customer-related. Remove any non-customer line items from the selection.
  Correct Data Entry: If the error is due to incorrect data entry, correct the entries and try processing again.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP administrator or a functional consultant to review the settings related to accounts receivable processing.
  Use Transaction Codes: If you are using a specific transaction code, ensure that it is appropriate for processing customer line items. For example, use transaction codes like FB03 (Display Document) or F-28 (Post Incoming Payments) for customer-related transactions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common errors.
  Documentation: Review SAP documentation related to accounts receivable processing to understand the requirements for processing customer line items.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after following these steps, it may be beneficial to escalate the issue to your SAP support team for further investigation.