How To Fix FDM_AR035 - Dispute case without items: customer and company code are mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 035

• Message text: Dispute case without items: customer and company code are mandatory

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR035 - Dispute case without items: customer and company code are mandatory ?

  The SAP error message FDM_AR035 indicates that a dispute case is being created without the necessary items, specifically that the customer and company code are mandatory fields. This error typically arises in the context of the SAP Dispute Management module, which is used to manage disputes related to accounts receivable.
  Cause:
  The error occurs when you attempt to create or process a dispute case without providing the required information:
  
  Customer: The customer associated with the dispute must be specified.
  Company Code: The company code under which the dispute is being processed must also be provided.
  
  If either of these fields is missing or incorrectly filled, the system will trigger this error message.
  Solution:
  To resolve the error, follow these steps:
  
  
  Check Input Fields: Ensure that both the customer and company code fields are filled in correctly when creating or processing the dispute case.
  
  
  Review Configuration: If you are sure that the fields are filled correctly, check the configuration settings in SAP to ensure that the dispute management settings are correctly set up to require these fields.
  
  
  Validate Customer Data: Make sure that the customer you are entering is valid and exists in the system. You can do this by checking the customer master data.
  
  
  Company Code Verification: Ensure that the company code you are using is active and correctly configured in the system.
  
  
  Consult Documentation: If you are still facing issues, refer to the SAP documentation or help files related to Dispute Management for further guidance.
  
  
  Contact Support: If the problem persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for more in-depth troubleshooting.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as FDM_DISPUTE for managing disputes.
  User Roles: Ensure that the user role has the necessary permissions to create and manage dispute cases.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Training: Consider training sessions or resources on SAP Dispute Management to better understand the process and requirements.
  
  By ensuring that all mandatory fields are filled out correctly and validating the data, you should be able to resolve the FDM_AR035 error effectively.