How To Fix FDM_AR034 - It is not possible to lodge complaints for residual items

SAP Error Message - Details

• Message type: E = Error

• Message class: FDM_AR - Dispute Management (Process Integration)

• Message number: 034

• Message text: It is not possible to lodge complaints for residual items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FDM_AR034 - It is not possible to lodge complaints for residual items ?

  The SAP error message FDM_AR034, which states "It is not possible to lodge complaints for residual items," typically occurs in the context of Accounts Receivable (AR) and is related to the handling of residual items in financial transactions. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Residual Items: The error indicates that the system is trying to process a complaint (or dispute) for a residual item. Residual items are typically created when a payment is made that does not fully settle an invoice, leaving a remaining balance.
  System Configuration: The configuration settings in SAP may not allow complaints to be lodged against residual items. This could be due to business rules or settings in the Accounts Receivable module.
  Document Status: The status of the document may not permit complaints. For example, if the document is already cleared or if it is in a status that does not allow further processing.
  
  Solution:
  
  Check Document Status: Verify the status of the invoice or payment document. Ensure that it is in a state that allows for complaints to be lodged.
  Review Configuration Settings: Consult with your SAP administrator or functional consultant to review the configuration settings related to complaints and residual items. Adjustments may be needed to allow complaints for residual items if that aligns with business processes.
  Manual Handling: If the system does not allow for complaints on residual items, consider handling the complaint manually outside of the SAP system, or create a new document that represents the complaint.
  Consult Documentation: Refer to SAP documentation or support notes related to the FDM_AR034 error for specific guidance and best practices.
  User Training: Ensure that users are trained on how to handle residual items and complaints properly within the system to avoid similar issues in the future.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that deal with Accounts Receivable, such as FBL5N (Customer Line Item Display) or FB03 (Display Document), to analyze the documents in question.
  Business Process Review: It may be beneficial to review the overall business process for handling complaints and residual items to ensure that it aligns with the system's capabilities and business needs.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.