How To Fix FD115 - Customer different: From address & - from bank details &

SAP Error Message - Details

• Message type: E = Error

• Message class: FD - EDI Messages in FI

• Message number: 115

• Message text: Customer different: From address & - from bank details &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FD115 - Customer different: From address & - from bank details & ?

  The SAP error message FD115 ("Customer different: From address & - from bank details &") typically occurs in the context of financial transactions, particularly when there is a mismatch between the customer address and the bank details associated with that customer. This error is often encountered in the Accounts Receivable (AR) module when processing payments or creating invoices.
  Cause:
  The error is triggered when the system detects that the address information of the customer (from the customer master data) does not match the address information associated with the bank details (such as the bank account holder's name or address). This mismatch can occur due to several reasons, including:
  
  Incorrect Customer Master Data: The address information in the customer master record may be outdated or incorrect.
  Bank Details Mismatch: The bank details entered may belong to a different entity or may have been incorrectly entered.
  Data Entry Errors: Manual entry errors when inputting customer or bank details can lead to discrepancies.
  Changes in Customer Information: If the customer has recently changed their address or bank details, and the updates were not reflected in the system.
  
  Solution:
  To resolve the FD115 error, you can take the following steps:
  
  
  Verify Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Check the address details and ensure they are correct and up-to-date.
  
  
  
  Check Bank Details:
  
  Review the bank details associated with the customer (transaction code FI02 for bank details).
  Ensure that the bank account information matches the customer’s current address and name.
  
  
  
  Update Information:
  
  If discrepancies are found, update the customer master data or bank details as necessary (transaction codes FD02 for changing customer data and FI01 for maintaining bank details).
  
  
  
  Consult with the Customer:
  
  If you are unsure about the correct information, it may be helpful to contact the customer to confirm their current address and bank details.
  
  
  
  Test the Transaction Again:
  
  After making the necessary updates, attempt to process the transaction again to see if the error persists.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer Master Data
  FD02: Change Customer Master Data
  FI01: Create Bank Details
  FI02: Change Bank Details
  
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  
  
  User Authorization: Ensure that you have the necessary permissions to view and edit customer and bank details in the SAP system.
  
  
  By following these steps, you should be able to identify and correct the cause of the FD115 error, allowing you to proceed with your financial transactions in SAP.