How To Fix FBDI014 - Error occurred when generating URL: Mail was not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: FBDI - FI Messages for Internet Transactions

• Message number: 014

• Message text: Error occurred when generating URL: Mail was not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FBDI014 - Error occurred when generating URL: Mail was not sent ?

  The SAP error message FBDI014 indicates that there was an issue when attempting to generate a URL for sending an email, and as a result, the email was not sent. This error can occur in various contexts within SAP, particularly when using functionalities that involve sending emails, such as workflows, notifications, or reports.
  Possible Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings related to the SMTP server, email addresses, or other mail server configurations.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the mail server.
  Authorization Issues: The user or the system may not have the necessary authorizations to send emails.
  Incorrect Email Address: The email address specified in the system may be invalid or incorrectly formatted.
  System Errors: There may be temporary issues with the SAP system or the mail server that are causing the failure.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Verify the SMTP settings in the SAP system. This can typically be done in transaction SCOT (SAPconnect Administration).
  Ensure that the SMTP server is correctly configured and reachable from the SAP system.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction allows you to see if emails are queued or if there are any errors.
  You can also send a test email from the SAP system to ensure that the configuration is working.
  
  
  
  Review Authorizations:
  
  Ensure that the user or the system has the necessary authorizations to send emails. Check the roles and profiles assigned to the user.
  
  
  
  Check Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the mail server. You can use tools like ping or telnet to test connectivity.
  
  
  
  Validate Email Addresses:
  
  Check the email addresses being used in the system for correctness. Ensure they are properly formatted and valid.
  
  
  
  Review System Logs:
  
  Check the SAP system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  
  
  
  Consult SAP Notes:
  
  Look for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests
  SM21: System Log
  
  
  Documentation: Refer to SAP Help documentation for more details on configuring email settings and troubleshooting email issues.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact your SAP Basis team or SAP support for further assistance.