How To Fix FBDI008 - Error calling FB15: Customer or company code is not recognized

SAP Error Message - Details

• Message type: E = Error

• Message class: FBDI - FI Messages for Internet Transactions

• Message number: 008

• Message text: Error calling FB15: Customer or company code is not recognized

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FBDI008 - Error calling FB15: Customer or company code is not recognized ?

  The SAP error message FBDI008, which states "Error calling FB15: Customer or company code is not recognized," typically occurs when there is an issue with the customer or company code being referenced in a financial document or transaction. This error is often encountered when using the Financial Data Import (FDI) tool or during the processing of financial transactions in SAP.
  Causes:
  
  Invalid Customer or Company Code: The customer or company code specified in the transaction does not exist in the SAP system.
  Inactive Customer: The customer may exist but is inactive or blocked in the system.
  Data Entry Errors: There may be typographical errors in the customer or company code entered in the transaction.
  Configuration Issues: The company code may not be properly configured in the system, or the customer master data may not be set up correctly.
  Authorization Issues: The user may not have the necessary authorizations to access the customer or company code.
  
  Solutions:
  
  
  Verify Customer and Company Code:
  
  Check the customer and company code in the SAP system to ensure they exist and are correctly entered.
  Use transaction codes like FD03 (Display Customer) or OBY6 (Company Code Global Data) to verify their status.
  
  
  
  Check Customer Status:
  
  Ensure that the customer is active and not blocked. You can check this in the customer master data.
  
  
  
  Correct Data Entry:
  
  Review the data being imported or entered for any typographical errors. Ensure that the codes match exactly with what is in the system.
  
  
  
  Review Configuration:
  
  Ensure that the company code is properly configured in the system and that the customer master data is set up correctly for that company code.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access the customer and company code. This may require checking with your SAP security team.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for common issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB15 (Change Customer Master) and FD01 (Create Customer) for managing customer data.
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  Documentation: Review SAP documentation related to Financial Data Import and customer master data management for additional insights.
  
  By following these steps, you should be able to identify and resolve the cause of the FBDI008 error in SAP.