How To Fix FB336 - Head office or branch not possible with one-time customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: FB - Batch Programs

• Message number: 336

• Message text: Head office or branch not possible with one-time customer &

What causes this issue?

When processing the selected data, the head office or branch &V2& was
transferred for one-time customer &V1&. This is not permitted for a
one-time customer.

System Response

Termination of processing.

How to fix this error?

Check accounts &V1& and &V2& and the corresponding open items.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FB336 - Head office or branch not possible with one-time customer & ?

  The SAP error message FB336 indicates that there is an issue with the configuration of a one-time customer in relation to the head office or branch settings. This error typically arises when trying to post a transaction involving a one-time customer (also known as a "one-time vendor" or "one-time account") that is not properly set up to handle the head office or branch distinctions.
  Cause:
  
  Configuration Issue: The one-time customer is not configured to allow for head office or branch distinctions. In SAP, one-time customers are generally used for transactions that do not require a full customer master record.
  Account Assignment: The system may be expecting a specific account assignment that is not compatible with one-time customers.
  Master Data Settings: The settings in the customer master data may not allow for the use of head office or branch distinctions.
  
  Solution:
  
  Check Customer Master Data: Ensure that the one-time customer is set up correctly. You may need to review the customer master data settings to confirm that it allows for head office or branch distinctions.
  Use Regular Customer Accounts: If the transaction requires head office or branch distinctions, consider using a regular customer account instead of a one-time customer.
  Configuration Settings: Review the configuration settings in the SAP system related to customer accounts. This may involve checking the settings in the Financial Accounting (FI) module to ensure that one-time customers can be used in the context you are trying to apply them.
  Consult Documentation: Refer to SAP documentation or help resources for specific configuration steps related to one-time customers and head office/branch settings.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FD01 (Create Customer) or FD02 (Change Customer) to review or modify customer settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to create or modify customer accounts, as this can also lead to errors.
  
  By addressing the configuration and ensuring that the correct type of customer account is used, you should be able to resolve the FB336 error.