How To Fix FB304 - Suppress search for customers (outgoing paymt) / vendors (incoming paymt)

SAP Error Message - Details

• Message type: E = Error

• Message class: FB - Batch Programs

• Message number: 304

• Message text: Suppress search for customers (outgoing paymt) / vendors (incoming paymt)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FB304 - Suppress search for customers (outgoing paymt) / vendors (incoming paymt) ?

  The SAP error message FB304 typically indicates that the system is suppressing the search for customers or vendors during the processing of outgoing or incoming payments. This can occur in various scenarios, particularly when dealing with payment processing in the SAP Financial Accounting (FI) module.
  Cause:
  The error message FB304 is usually triggered due to one of the following reasons:
  
  
  Configuration Settings: The system may be configured to suppress the search for customers or vendors in certain payment processing scenarios. This could be due to specific settings in the payment program configuration.
  
  
  Payment Program Parameters: The parameters set in the payment program (transaction code F110) may not allow for the search of customers or vendors, leading to this suppression.
  
  
  Missing Master Data: If the customer or vendor master data is incomplete or not properly maintained, the system may not be able to find the relevant records, resulting in the suppression of the search.
  
  
  Document Type Settings: Certain document types may have specific settings that prevent the search for customers or vendors.
  
  
  Solution:
  To resolve the FB304 error, you can take the following steps:
  
  
  Check Payment Program Configuration:
  
  Go to transaction code OBPM1 (Payment Program Configuration) and review the settings related to the payment program you are using. Ensure that the search for customers and vendors is enabled.
  
  
  
  Review Payment Program Parameters:
  
  In transaction code F110, check the parameters set for the payment run. Ensure that the options for searching customers and vendors are correctly configured.
  
  
  
  Verify Master Data:
  
  Check the customer and vendor master data to ensure that all necessary information is complete and accurate. You can use transaction codes FD03 (Display Customer) and FK03 (Display Vendor) to review the details.
  
  
  
  Document Type Configuration:
  
  Review the configuration for the document types being used in the payment process. Ensure that they are set up to allow for the search of customers and vendors.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that can resolve the issue.
  
  
  
  Testing:
  
  After making any changes, perform a test payment run to see if the issue has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions), OBPM1 (Payment Program Configuration), FD03 (Display Customer), and FK03 (Display Vendor).
  SAP Documentation: Refer to SAP Help documentation for detailed information on payment processing and configuration.
  User Forums: Consider checking SAP community forums or user groups for discussions related to FB304, as other users may have encountered and resolved similar issues.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the FI module for further assistance.