How To Fix FAGL_FCC008 - Error while sending e-mail message; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: FAGL_FCC - Messages for Closing Cockpit

• Message number: 008

• Message text: Error while sending e-mail message; contact your system administrator

What causes this issue?

A problem was encountered while sending the e-mail.

System Response

Unable to send the e-mail to the recipient(s).

How to fix this error?

Repeat the activity. If the problem persists, ask your system
administrator to check your current system and network settings.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FAGL_FCC008 - Error while sending e-mail message; contact your system administrator ?

  The SAP error message FAGL_FCC008 indicates that there is an issue with sending an email message from the SAP system. This error typically arises in the context of financial accounting, particularly when trying to send notifications or reports via email.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This includes settings in transaction SCOT (SAPconnect) or SMTP settings.
  Missing or Incorrect Email Address: The recipient's email address may be missing, incorrect, or not formatted properly.
  Authorization Issues: The user may not have the necessary authorizations to send emails from the SAP system.
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or misconfigured, preventing emails from being sent.
  
  Solutions:
  
  
  Check Email Configuration:
  
  Go to transaction SCOT and verify the settings for SAPconnect.
  Ensure that the SMTP node is configured correctly and is active.
  Check the settings for the email server (e.g., SMTP server address, port, etc.).
  
  
  
  Verify Recipient Email Address:
  
  Ensure that the email address you are trying to send to is valid and correctly formatted.
  Check if the email address is maintained in the user master record (transaction SU01) if it is a user email.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Test Email Sending:
  
  Use transaction SOST to check the status of sent emails. This transaction shows the email queue and any errors that may have occurred.
  You can also perform a test email sending from transaction SCOT to see if the configuration is working.
  
  
  
  Network and Server Checks:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the email server.
  Check with your IT team to see if the email server is operational and properly configured.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation on configuring SAPconnect and email settings for more detailed guidance.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the FAGL_FCC008 error message.