How To Fix FAGL_CLOCO008 - Error while sending e-mail message; contact your system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: FAGL_CLOCO - Messages for Closing Cockpit

• Message number: 008

• Message text: Error while sending e-mail message; contact your system administrator

What causes this issue?

A problem was encountered while sending the e-mail.

System Response

Unable to send the e-mail to the recipient(s).

How to fix this error?

Repeat the activity. If the problem persists, ask your system
administrator to check your current system and network settings.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FAGL_CLOCO008 - Error while sending e-mail message; contact your system administrator ?

  The SAP error message FAGL_CLOCO008 indicates that there was an issue while attempting to send an email message from the SAP system. This error typically arises in the context of financial closing operations, particularly when the system tries to notify users or stakeholders via email about the status of the closing process.
  Causes:
  
  Email Configuration Issues: The SAP system may not be properly configured to send emails. This could be due to incorrect settings in the SMTP configuration.
  Missing Email Addresses: The user or recipient may not have a valid email address configured in their user profile.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to send emails.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the email server.
  Email Server Issues: The email server itself may be down or experiencing issues.
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT in SAP.
  Verify that the SMTP settings are correctly configured. Ensure that the email server details (like host, port, etc.) are correct.
  Test the connection to the email server to ensure it is reachable.
  
  
  
  Verify User Email Address:
  
  Check the user profile of the person who is supposed to receive the email. Ensure that a valid email address is entered in the user master record (transaction code SU01).
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails. This may involve checking roles and authorizations assigned to the user.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from connecting to the email server. This may involve checking firewall settings or network configurations.
  
  
  
  Email Server Status:
  
  Check the status of the email server. If it is down or experiencing issues, you may need to contact your IT department or the email service provider.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error. Sometimes, there are known issues with specific versions of SAP that have been documented and resolved in later patches.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SCOT: For configuring and monitoring the SAPconnect settings.
  SU01: For managing user profiles and checking email addresses.
  
  
  
  SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  Logs and Traces: Check the application logs (transaction code SLG1) for any additional error messages that may provide more context about the failure.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the FAGL_CLOCO008 error in your SAP system.