How To Fix F5A426 - No unique mandate activated for customer &

F5A426 - Overview

• Message type: E = Error

• Message class: F5A - Document Editing

• Message number: 426

• Message text: No unique mandate activated for customer &

What causes this issue?

A SEPA payment method requires an active mandate. However, for the
customer, there is either no mandate active or more than one mandate
active.

System Response

This is a warning message. You can still continue processing.

How to fix this error?

Check the mandate.
INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

F5A426 - Details

• The SAP error message F5A426 indicates that there is no unique mandate activated for a customer in the context of direct debit processing. This error typically arises when trying to process a direct debit transaction, and the system cannot find a valid mandate that is uniquely associated with the customer.
  
  Cause:
  
  Missing Mandate: The customer does not have a mandate set up in the system for the specific payment method.
  Multiple Mandates: There may be multiple mandates for the customer, but none are marked as unique or valid for the transaction being processed.
  Incorrect Customer Data: The customer data may not be correctly maintained, leading to issues in mandate identification.
  Mandate Expiration: The mandate may have expired or been deactivated.
  
  
  Solution:
  
  
  Check Mandate Setup:
  
  Go to the customer master data and check if a mandate exists for the customer.
  Ensure that the mandate is active and correctly configured.
  
  
  
  Create or Update Mandate:
  
  If no mandate exists, create a new mandate for