How To Fix F5A426 - No unique mandate activated for customer &

SAP Error Message - Details

• Message type: E = Error

• Message class: F5A - Document Editing

• Message number: 426

• Message text: No unique mandate activated for customer &

What causes this issue?

A SEPA payment method requires an active mandate. However, for the
customer, there is either no mandate active or more than one mandate
active.

System Response

This is a warning message. You can still continue processing.

How to fix this error?

Check the mandate.
INCLUDE 'CUSTOMIZED_MESSAGE_INFO' OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5A426 - No unique mandate activated for customer & ?

  The SAP error message F5A426 indicates that there is no unique mandate activated for a customer in the context of direct debit processing. This error typically arises when trying to process a direct debit transaction, and the system cannot find a valid mandate that is uniquely associated with the customer.
  Cause:
  
  Missing Mandate: The customer does not have a mandate set up in the system for the specific payment method.
  Multiple Mandates: There may be multiple mandates for the customer, but none are marked as unique or valid for the transaction being processed.
  Incorrect Customer Data: The customer data may not be correctly maintained, leading to issues in mandate identification.
  Mandate Expiration: The mandate may have expired or been deactivated.
  
  Solution:
  
  
  Check Mandate Setup:
  
  Go to the customer master data and check if a mandate exists for the customer.
  Ensure that the mandate is active and correctly configured.
  
  
  
  Create or Update Mandate:
  
  If no mandate exists, create a new mandate for the customer.
  If there are multiple mandates, ensure that one is marked as the unique active mandate.
  
  
  
  Verify Customer Data:
  
  Ensure that the customer’s details (such as payment method, bank details, etc.) are correctly maintained in the system.
  
  
  
  Check Mandate Validity:
  
  Verify that the mandate is still valid and has not expired. If it has, you may need to renew it.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's guidelines for managing mandates and direct debit processing.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Direct Debit Processing: Understanding how direct debit mandates work in SAP is crucial. Mandates are agreements between the customer and the company that authorize the company to collect payments directly from the customer's bank account.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer) or FDM1 (Maintain Mandate) to manage customer and mandate data.
  SAP Notes: Check for any SAP Notes related to mandate processing that might provide additional insights or solutions to known issues.
  
  By following these steps, you should be able to resolve the error message F5A426 and ensure that the customer has a valid and unique mandate for direct debit transactions.