How To Fix F5A367 - No mandates of customer &1 found

F5A367 - Overview

• Message type: E = Error

• Message class: F5A - Document Editing

• Message number: 367

• Message text: No mandates of customer &1 found

What causes this issue?

For customer &v1&, there is no mandate reference with status 0 (entered)
through 3 (locked).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

F5A367 - Details

• The SAP error message F5A367 ("No mandates of customer &1 found") typically occurs in the context of financial transactions, particularly when dealing with direct debits or payment processing. This error indicates that the system cannot find any valid mandates (authorization for direct debit) associated with the specified customer.
  
  Cause:
  
  Missing Mandate: The customer does not have any mandates set up in the system for direct debit transactions.
  Incorrect Customer Number: The customer number provided in the transaction may be incorrect or does not exist in the system.
  Inactive Mandates: The mandates that were previously set up may have been deactivated or deleted.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing mandate information.
  
  
  Solution:
  
  
  Check Mandate Setup:
  
  Navigate to the relevant transaction (e.g., transaction code FDM1 for managing mandates) and verify if there are any mandates created for the customer in question.
  If no mandates exist, you will need to