How To Fix F5A367 - No mandates of customer &1 found

SAP Error Message - Details

• Message type: E = Error

• Message class: F5A - Document Editing

• Message number: 367

• Message text: No mandates of customer &1 found

What causes this issue?

For customer &v1&, there is no mandate reference with status 0 (entered)
through 3 (locked).

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5A367 - No mandates of customer &1 found ?

  The SAP error message F5A367 ("No mandates of customer &1 found") typically occurs in the context of financial transactions, particularly when dealing with direct debits or payment processing. This error indicates that the system cannot find any valid mandates (authorization for direct debit) associated with the specified customer.
  Cause:
  
  Missing Mandate: The customer does not have any mandates set up in the system for direct debit transactions.
  Incorrect Customer Number: The customer number provided in the transaction may be incorrect or does not exist in the system.
  Inactive Mandates: The mandates that were previously set up may have been deactivated or deleted.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to missing mandate information.
  
  Solution:
  
  
  Check Mandate Setup:
  
  Navigate to the relevant transaction (e.g., transaction code FDM1 for managing mandates) and verify if there are any mandates created for the customer in question.
  If no mandates exist, you will need to create a new mandate for the customer.
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number used in the transaction is correct. You can check this in the customer master data (transaction code XD03 or FD03).
  
  
  
  Review Mandate Status:
  
  If mandates exist, check their status to ensure they are active and valid. Inactive or expired mandates will not be recognized by the system.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or guidelines for setting up mandates in your organization’s SAP system to ensure compliance with required processes.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  Mandate Management: Understanding how mandates work in SAP is crucial. Mandates are typically used in the context of direct debit processing, where customers authorize a company to withdraw funds from their bank accounts.
  Transaction Codes:
  
  FDM1: Create Mandate
  FDM2: Change Mandate
  FDM3: Display Mandate
  
  
  Documentation: Refer to SAP documentation or user manuals specific to your version of SAP for detailed instructions on managing customer mandates.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.