How To Fix F5738 - ISR procedure is not active in company code &

SAP Error Message - Details

• Message type: E = Error

• Message class: F5 - Document Editing

• Message number: 738

• Message text: ISR procedure is not active in company code &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message F5738 - ISR procedure is not active in company code & ?

  The SAP error message F5738, which states "ISR procedure is not active in company code &," typically occurs in the context of the Integrated Service Request (ISR) functionality within SAP. This error indicates that the ISR procedure has not been activated for the specified company code, which is necessary for processing certain financial transactions or service requests.
  Cause:
  
  ISR Procedure Not Activated: The primary cause of this error is that the ISR procedure has not been activated for the specific company code in question.
  Configuration Issues: There may be configuration issues in the Financial Accounting (FI) module or the ISR settings that prevent the procedure from being recognized as active.
  Missing Authorization: Sometimes, the user may not have the necessary authorizations to access or activate the ISR procedure.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Activate ISR Procedure:
  
  Go to the SAP Customizing Implementation Guide (SPRO).
  Navigate to Financial Accounting (New) > Accounts Receivable and Accounts Payable > Integrated Service Request > Define ISR Procedures.
  Check if the ISR procedure is defined and active for the relevant company code. If not, you will need to create or activate it.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configurations related to the ISR are correctly set up. This includes checking the settings for the company code and ensuring that all required parameters are filled in.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access and use the ISR functionality. This may involve checking roles and permissions in the user profile.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help notes related to ISR procedures for any additional configuration steps or requirements that may be specific to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above steps, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO (for configuration) or SE93 (to check transaction codes related to ISR) to navigate through the settings.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the SAP Help Portal for detailed documentation on ISR procedures and their configuration.
  
  By following these steps, you should be able to resolve the F5738 error and ensure that the ISR procedure is properly activated for the company code in question.