How To Fix F4710 - & customers refer to account & -> see customer for credit account

SAP Error Message - Details

• Message type: E = Error

• Message class: F4 - Line items/balances/configuration

• Message number: 710

• Message text: & customers refer to account & -> see customer for credit account

What causes this issue?

Customer &V2& is a credit account for &V1& other customers. Since a
two-level reference is not possible, customer &V2& cannot belong to
another credit account.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If changes are to be made, they must be carried out in a consistent
sequence. Only if the list of customers for whom &V2& is the credit
account is empty, can a customer manage his credit limit with another
customer.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F4710 - & customers refer to account & -> see customer for credit account ?

  The SAP error message F4710 typically indicates an issue related to the customer account and its associated credit account. This error often arises during financial transactions, such as when trying to post a document that involves customer accounts and their credit limits.
  Cause:
  
  Credit Limit Exceeded: The customer may have exceeded their credit limit, which prevents further transactions from being processed.
  Account Configuration: There may be an issue with the configuration of the customer account or the credit account in the system.
  Missing Master Data: The necessary master data for the customer or credit account may be incomplete or incorrect.
  Blocked Account: The customer account may be blocked for certain transactions, which can trigger this error.
  Incorrect Posting: The transaction being posted may not align with the expected account types or configurations.
  
  Solution:
  
  Check Credit Limit: Review the customer's credit limit and outstanding balance. If the limit is exceeded, consider adjusting the limit or collecting outstanding payments.
  Review Account Configuration: Ensure that the customer account and credit account are correctly configured in the system. Check for any discrepancies in account settings.
  Update Master Data: Verify that all necessary master data for the customer is complete and accurate. This includes checking the customer’s payment terms, credit control area, and other relevant details.
  Unblock Account: If the account is blocked, determine the reason for the block and take appropriate action to unblock it if necessary.
  Consult Documentation: Refer to SAP documentation or consult with your SAP support team for specific guidance on the error message and its resolution.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like FD32 (Change Customer Credit Management) or FD03 (Display Customer) to review and modify customer credit settings.
  Credit Management: Familiarize yourself with SAP's credit management functionalities, as they play a crucial role in managing customer accounts and credit limits.
  User Roles: Ensure that the user attempting the transaction has the necessary permissions to view and modify customer accounts and credit settings.
  
  If the issue persists after checking these areas, it may be beneficial to engage with your SAP support team or consult SAP Notes for more detailed troubleshooting steps.