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Message type: E = Error
Message class: F4 - Line items/balances/configuration
Message number: 476
Message text: No authorization for displaying customer &
Error message extract from SAP system. Copyright SAP SE.
F4476
- No authorization for displaying customer & ?The SAP error message F4476 ("No authorization for displaying customer &") typically indicates that the user does not have the necessary authorization to view the details of a specific customer in the SAP system. This is a common issue in environments where strict access controls are enforced.
Cause:
- Authorization Issues: The user lacks the required authorization object to display customer data. This could be due to missing roles or authorizations assigned to the user profile.
- Customer Status: The customer account may be locked or inactive, which could also lead to authorization issues.
- Profile Restrictions: The user’s profile may have restrictions that prevent access to certain customer data based on organizational units or other criteria.
Solution:
Check User Authorizations:
- Use transaction code SU53 immediately after encountering the error to check which authorization object is missing.
- Review the user’s roles and authorizations in transaction SU01 (User Maintenance) or PFCG (Role Maintenance).
Modify Roles:
- If the necessary authorization is missing, you may need to modify the user’s roles or create a new role that includes the required authorizations for customer display.
- Ensure that the authorization object F_BKPF_BSA (for accounting documents) and F_KNA1_AEN (for customer master data) are included in the role.
Consult with Security Team:
- If you do not have the necessary permissions to change roles or authorizations, contact your SAP security team or administrator to request the required access.
Check Customer Status:
- Verify if the customer account is active and not locked. You can do this by checking the customer master data in transaction XD03 (Display Customer).
Testing:
- After making changes to roles or authorizations, log out and log back in to ensure that the changes take effect. Then, try to access the customer data again.
Related Information:
By following these steps, you should be able to resolve the F4476 error and gain access to the customer data you need.
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