How To Fix F2893 - Internal error: Reference cust does not exist in sales master record

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 893

• Message text: Internal error: Reference cust does not exist in sales master record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message F2893 - Internal error: Reference cust does not exist in sales master record ?

  The SAP error message F2893, which states "Internal error: Reference cust does not exist in sales master record," typically occurs when there is an issue with the customer master data in relation to sales documents. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Customer Master Data: The customer referenced in the transaction does not exist in the sales master record. This could happen if the customer was not created properly or if it was deleted.
  Data Inconsistency: There may be inconsistencies in the data between the customer master and the sales area data.
  Incorrect Sales Area: The sales area (Sales Organization, Distribution Channel, Division) for the customer may not be set up correctly or may not match the sales document being processed.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access the customer data.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and verify if the customer exists in the system.
  Ensure that the customer is created in the correct sales area.
  
  
  
  Create or Update Customer:
  
  If the customer does not exist, create it using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  If the customer exists but is missing data, update the customer master record to include the necessary sales area information.
  
  
  
  Verify Sales Area Configuration:
  
  Check the configuration of the sales area in the system to ensure it is set up correctly. This can be done in the SPRO configuration settings under Sales and Distribution.
  
  
  
  Check for Data Consistency:
  
  Use transaction code SE16 or SE16N to check the relevant tables (like KNA1 for general customer data and KNVV for sales area data) to ensure that the data is consistent and complete.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the customer data. This can be checked with the security team or by reviewing the user roles.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / VD03: Display Customer
  XD01 / VD01: Create Customer
  SE16 / SE16N: Data Browser for table checks
  
  
  Tables:
  
  KNA1: General Data in Customer Master
  KNVV: Sales Data for Customer Master
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP documentation for further assistance.