How To Fix F2691 - Customer & not in & - number range &

SAP Error Message - Details

• Message type: E = Error

• Message class: F2 - Master Data Maintenance: Customer, Vendor

• Message number: 691

• Message text: Customer & not in & - number range &

What causes this issue?

The number of the current customer is not in the number range of the
new account group.

How to fix this error?

Note that this way the customer number is no longer a unique
characteristic (for example, for evaluations).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message F2691 - Customer & not in & - number range & ?

  The SAP error message F2691 ("Customer & not in & - number range &") typically indicates that there is an issue with the number range assignment for customer accounts in the SAP system. This error occurs when you attempt to create or process a customer account that does not fall within the defined number range for the customer account type.
  Cause:
  
  
  Number Range Configuration: The customer account you are trying to create or access is not within the defined number range for the customer account type. This can happen if:
  
  The number range has not been properly defined or assigned.
  The number range has been exhausted (i.e., all numbers in the range have been used).
  The customer account type is not correctly linked to the number range.
  
  
  
  Incorrect Account Type: The account type you are using may not be associated with the correct number range.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or create accounts in the specified number range.
  
  
  Solution:
  
  
  Check Number Range Configuration:
  
  Go to the transaction code SNRO (Number Range Objects) and check the configuration for the number range object related to customer accounts (usually FBN1 for customer master).
  Ensure that the number range is defined and that it is active.
  
  
  
  Adjust Number Range:
  
  If the number range is exhausted, you may need to extend it by adding more numbers. This can be done in the same SNRO transaction or through the transaction OBAS (for number range maintenance).
  Make sure that the number range is correctly assigned to the relevant account type.
  
  
  
  Verify Account Type:
  
  Check the account type you are using to create the customer. Ensure that it is linked to the correct number range in the configuration settings.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to create or modify customer accounts in the specified number range. This can be checked in the user roles and authorizations.
  
  
  
  Consult Documentation:
  
  If you are unsure about the configuration, refer to the SAP documentation or consult with your SAP Basis or functional consultant for assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SNRO: Number Range Object Maintenance
  OBAS: Number Range Maintenance
  FD01/FD02: Create/Change Customer (FI)
  XD01/XD02: Create/Change Customer (General)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to number ranges and customer accounts.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  
  By following these steps, you should be able to resolve the F2691 error and successfully manage customer accounts in your SAP system.