How To Fix EZ567 - Document not sent

SAP Error Message - Details

• Message type: E = Error

• Message class: EZ - Print workbench

• Message number: 567

• Message text: Document not sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EZ567 - Document not sent ?

  The SAP error message EZ567, which states "Document not sent," typically occurs when there is an issue with the document transmission process in SAP. This can happen in various contexts, such as when sending emails, faxes, or other forms of document output.
  Causes:
  
  Incorrect Configuration: The output type may not be properly configured in the system.
  Missing or Incorrect Recipient Information: The recipient's email address or fax number may be missing or incorrectly formatted.
  Output Device Issues: The output device (like a printer or email server) may not be set up correctly or may be offline.
  Authorization Issues: The user may not have the necessary permissions to send documents.
  Technical Issues: There may be network issues or problems with the SAPconnect configuration.
  Document Status: The document may not be in a status that allows it to be sent (e.g., it may be in a draft state).
  
  Solutions:
  
  
  Check Output Configuration:
  
  Go to the relevant transaction (e.g., NACE for output types) and verify that the output type is correctly configured.
  Ensure that the output condition records are maintained.
  
  
  
  Verify Recipient Information:
  
  Check the recipient details in the document (e.g., customer master data) to ensure that the email address or fax number is correctly entered.
  
  
  
  Check Output Device:
  
  Ensure that the output device is correctly configured and is online. You can check this in transaction SPAD (Spool Administration).
  
  
  
  Review User Authorizations:
  
  Ensure that the user has the necessary authorizations to send documents. This can be checked in transaction SU53 or by consulting with your security team.
  
  
  
  Check SAPconnect Configuration:
  
  If sending emails, verify the SAPconnect settings in transaction SCOT. Ensure that the SMTP settings are correct and that the email server is reachable.
  
  
  
  Document Status:
  
  Ensure that the document is in a status that allows it to be sent. If it is in a draft state, it may need to be finalized first.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for any additional error messages that may provide more context on the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to EZ567 for any specific patches or updates that may address known issues.
  Documentation: Review SAP documentation for the specific module you are working with (e.g., SD, MM) for more details on output processing.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.