How To Fix EWA499 - Database error! More than one service frequency exists for &1 &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: EWA - IS-U-WA: Waste Management

• Message number: 499

• Message text: Database error! More than one service frequency exists for &1 &2 &3 &4

What causes this issue?

More than one service frequency header exists on the database for the
specified object. This causes a serious database error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSADMIN1 OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE ISU_SAP OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EWA499 - Database error! More than one service frequency exists for &1 &2 &3 &4 ?

  The SAP error message EWA499, which states "Database error! More than one service frequency exists for &1 &2 &3 &4," typically indicates that there is a data inconsistency in the database related to service frequencies for a specific object or entity. This error often arises in the context of SAP's Enterprise Asset Management (EAM) or Plant Maintenance (PM) modules, where service frequencies are defined for maintenance plans or tasks.
  Cause:
  
  
  Data Inconsistency: The error usually occurs when there are multiple entries for the same service frequency for a given object (e.g., maintenance plan, task list, etc.) in the database. This can happen due to:
  
  Manual data entry errors.
  Data migration issues where duplicate records were created.
  Incorrect configuration or setup of maintenance plans.
  
  
  
  Database Constraints: The underlying database may have constraints that expect unique entries for service frequencies, and the presence of duplicates violates these constraints.
  
  
  Solution:
  
  
  Identify Duplicates: 
  
  Use transaction codes like SE16 or SE11 to access the relevant database tables (e.g., ITOB, MPLAN, etc.) and check for duplicate entries for the specified object.
  You can run SQL queries to find duplicates based on the service frequency fields.
  
  
  
  Correct Data:
  
  Once duplicates are identified, you can either delete the redundant entries or consolidate them into a single entry, depending on your business requirements.
  Ensure that the remaining entry is correct and reflects the intended service frequency.
  
  
  
  Check Configuration:
  
  Review the configuration settings for maintenance plans and service frequencies to ensure that they are set up correctly and do not allow for multiple entries.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Testing: 
  
  After making corrections, test the relevant transactions to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search for EWA499 in the SAP Support Portal.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW38 (Change PM Orders), IP10 (Schedule Maintenance Plan), and IP02 (Change Maintenance Plan) to manage maintenance plans effectively.
  Database Tables: Understand the relevant database tables involved in service frequency management, such as:
  
  MPLAN (Maintenance Plan)
  ITOB (Maintenance Item)
  PMCO (Maintenance Order)
  
  
  
  If the issue persists after following these steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.