How To Fix ESSC_GENERIC412 - Failed to attach the link object to the service request

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 412

• Message text: Failed to attach the link object to the service request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC412 - Failed to attach the link object to the service request ?

  The SAP error message ESSC_GENERIC412: Failed to attach the link object to the service request typically occurs in the context of the SAP Enterprise Support services, particularly when there is an issue with attaching documents or links to a service request in the SAP Support Portal or similar environments.
  Causes:
  
  Network Issues: Temporary network connectivity problems can prevent the attachment from being processed.
  File Size Limitations: The file you are trying to attach may exceed the maximum allowed size.
  File Format Restrictions: The file type may not be supported for attachment.
  System Configuration: There may be configuration issues in the SAP system or the support portal that prevent attachments.
  User Permissions: The user may not have the necessary permissions to attach files to service requests.
  Browser Issues: Sometimes, browser compatibility or settings can interfere with the attachment process.
  
  Solutions:
  
  Check Network Connection: Ensure that your internet connection is stable and try again.
  Verify File Size and Format: Check the size and format of the file you are trying to attach. Ensure it complies with the system's requirements.
  Clear Browser Cache: Clear your browser's cache and cookies, or try using a different browser to see if the issue persists.
  Check User Permissions: Ensure that your user account has the necessary permissions to attach files to service requests.
  Review System Configuration: If you have access, check the configuration settings related to service requests and attachments in your SAP system.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance. Provide them with the error message and any relevant details about the actions you were performing when the error occurred.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation related to service requests and attachments for any specific guidelines or limitations.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution. If the problem continues, further investigation with SAP support may be necessary.