How To Fix ESSC_GENERIC414 - Failed to get system time zone from &1; used user time zone &2

SAP Error Message - Details

• Message type: E = Error

• Message class: ESSC_GENERIC - ESSC Generic Services

• Message number: 414

• Message text: Failed to get system time zone from &1; used user time zone &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESSC_GENERIC414 - Failed to get system time zone from &1; used user time zone &2 ?

  The SAP error message ESSC_GENERIC414 indicates that the system is unable to retrieve the system time zone from a specified source (denoted as &1), and as a fallback, it is using the user-defined time zone (denoted as &2). This error typically occurs in the context of SAP applications that rely on time zone settings for various functionalities, such as time tracking, reporting, or scheduling.
  Cause:
  
  Configuration Issues: The system may not be properly configured to retrieve the time zone settings. This could be due to missing or incorrect settings in the system configuration.
  System Time Zone Not Set: The system time zone may not be set correctly in the SAP system or the underlying operating system.
  User Profile Settings: The user profile may not have the correct time zone settings, leading to a fallback to the user-defined time zone.
  Network Issues: If the system is trying to retrieve time zone information from an external source (like a web service) and there are network issues, it may fail to get the required information.
  
  Solution:
  
  
  Check System Configuration:
  
  Verify the time zone settings in the SAP system. You can do this by navigating to the transaction code SPRO and checking the relevant configuration under SAP NetWeaver > General Settings > Set Time Zone.
  
  
  
  Verify User Profile Settings:
  
  Check the user profile settings to ensure that the correct time zone is set. You can do this by going to transaction SU01, entering the user ID, and checking the "Defaults" tab for the time zone setting.
  
  
  
  Check Operating System Time Zone:
  
  Ensure that the underlying operating system's time zone is set correctly. This may require coordination with your system administrator.
  
  
  
  Review Network Connectivity:
  
  If the system relies on external services for time zone information, ensure that there are no network issues preventing access to those services.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error. Sometimes, SAP releases patches or updates that resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation for any specific configurations or settings related to time zones in the context of your SAP application.
  
  
  
  Related Information:
  
  SAP Community: You can search for discussions or similar issues on the SAP Community forums, where other users may have encountered and resolved the same error.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to identify the cause of the ESSC_GENERIC414 error and implement a solution to resolve it.