How To Fix ESH_SEARCH428 - Begin of external Data Provider Services error (GetCurrentTimeStamp)

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_SEARCH - ESH Search

• Message number: 428

• Message text: Begin of external Data Provider Services error (GetCurrentTimeStamp)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_SEARCH428 - Begin of external Data Provider Services error (GetCurrentTimeStamp) ?

  The SAP error message ESH_SEARCH428 indicates an issue with the External Data Provider Services, specifically related to the GetCurrentTimeStamp function. This error typically arises in the context of SAP's Enterprise Search (ESH) or when integrating external data sources into the SAP system.
  Cause:
  
  Configuration Issues: The error may stem from misconfiguration in the External Data Provider settings or the connection to the external data source.
  Network Issues: There could be network connectivity problems preventing the SAP system from reaching the external data provider.
  Service Availability: The external data provider service may be down or not responding, leading to a failure in retrieving the current timestamp.
  Authorization Issues: The user or service account may lack the necessary permissions to access the external data provider.
  System Time Synchronization: If the system time on the SAP server and the external data provider are not synchronized, it may lead to timestamp retrieval issues.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the External Data Provider in the SAP system. Ensure that all parameters are correctly set up.
  Test Connectivity: Verify the network connection to the external data provider. You can use tools like ping or telnet to check connectivity.
  Service Status: Check the status of the external data provider service. Ensure that it is running and accessible.
  Review Logs: Look at the application logs in SAP (transaction SLG1) and the logs of the external data provider for any additional error messages or clues.
  Check Authorizations: Ensure that the user or service account has the necessary authorizations to access the external data provider.
  Time Synchronization: Ensure that the system time on both the SAP server and the external data provider is synchronized. You can use NTP (Network Time Protocol) for synchronization.
  Restart Services: If applicable, restart the external data provider service and any related services in the SAP system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the ESH_SEARCH428 error. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review the official SAP documentation for Enterprise Search and External Data Providers for detailed configuration and troubleshooting steps.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP Support for further assistance.