How To Fix ESH_SEARCH424 - External Data Provider Services error (GetNextByTimeStamp)

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_SEARCH - ESH Search

• Message number: 424

• Message text: External Data Provider Services error (GetNextByTimeStamp)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_SEARCH424 - External Data Provider Services error (GetNextByTimeStamp) ?

  The SAP error message ESH_SEARCH424, which indicates an issue with the External Data Provider Services during the GetNextByTimeStamp operation, typically arises in the context of the SAP Enterprise Search or SAP HANA Search functionalities. This error can occur due to various reasons, including configuration issues, data inconsistencies, or problems with the external data provider.
  Causes:
  
  Configuration Issues: Incorrect configuration of the external data provider or the search service can lead to this error.
  Data Inconsistencies: If the data being fetched has inconsistencies or is not in the expected format, it can trigger this error.
  Network Issues: Problems with network connectivity between the SAP system and the external data source can also cause this error.
  Authorization Issues: Insufficient permissions for the user or service account trying to access the external data can lead to failures.
  Service Availability: The external data provider service may be down or not responding.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the external data provider in the SAP system. Ensure that all parameters are set correctly and that the connection to the external data source is properly established.
  Validate Data: Ensure that the data being accessed is consistent and adheres to the expected schema. Check for any missing or malformed data entries.
  Network Connectivity: Test the network connection to the external data provider. Ensure that there are no firewalls or network issues blocking access.
  Review Authorizations: Check the user roles and authorizations to ensure that the user or service account has the necessary permissions to access the external data.
  Monitor Service Status: Verify that the external data provider service is up and running. If it is down, you may need to restart the service or contact the service provider for support.
  Check Logs: Review the SAP application logs and the logs of the external data provider for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Refer to the official SAP documentation for Enterprise Search and External Data Providers for detailed configuration and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can share their solutions.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.