How To Fix ESH_IF_INA316 - Cannot activate/deactivate personalization for user &1 û locked.

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_IF_INA - ES-InA-Adapter: Messages

• Message number: 316

• Message text: Cannot activate/deactivate personalization for user &1 û locked.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_IF_INA316 - Cannot activate/deactivate personalization for user &1 û locked. ?

  The SAP error message ESH_IF_INA316 indicates that there is an issue with activating or deactivating personalization for a user who is currently locked. This typically occurs in the context of the SAP Enterprise Search or similar applications where user personalization settings are managed.
  Cause:
  The error is caused by attempting to change personalization settings for a user account that is locked. A locked user account cannot have its personalization settings modified, which leads to this error message being triggered.
  Solution:
  To resolve this issue, you can follow these steps:
  
  
  Unlock the User Account:
  
  Use transaction code SU01 (User Maintenance) to unlock the user account.
  Enter the user ID that is locked and check the status.
  If the user is locked, you can unlock it by selecting the "Lock/Unlock" option.
  
  
  
  Check User Status:
  
  Ensure that the user is not only unlocked but also has the necessary authorizations to access the personalization features.
  
  
  
  Retry the Operation:
  
  After unlocking the user account, attempt to activate or deactivate the personalization settings again.
  
  
  
  Review User Roles and Authorizations:
  
  If the user continues to face issues, check if the user has the appropriate roles and authorizations to perform personalization actions.
  
  
  
  Consult System Logs:
  
  If the problem persists, check the system logs (transaction SM21) for any additional error messages or warnings that might provide more context.
  
  
  
  Related Information:
  
  User Locking Mechanism: Understand the reasons why a user might be locked (e.g., multiple failed login attempts, administrative actions).
  Personalization in SAP: Familiarize yourself with how personalization works in SAP applications, including the implications of user settings and preferences.
  Authorization Checks: Review the authorization objects related to personalization to ensure that users have the necessary permissions.
  
  If the issue continues after following these steps, it may be beneficial to consult with your SAP Basis or Security team for further investigation.