How To Fix ESH_IF_INA314 - Cannot reset user data for user &1 û locked.

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_IF_INA - ES-InA-Adapter: Messages

• Message number: 314

• Message text: Cannot reset user data for user &1 û locked.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_IF_INA314 - Cannot reset user data for user &1 û locked. ?

  The SAP error message ESH_IF_INA314 indicates that there is an issue with resetting user data for a specific user who is currently locked. This typically occurs in the context of the SAP Enterprise Search (EHS) or similar applications where user data management is involved.
  Cause:
  The error is caused by attempting to reset or modify user data for a user account that is locked. A locked user account cannot be modified or have its data reset until the lock is removed. User accounts can be locked for various reasons, such as:
  
  The user has exceeded the maximum number of failed login attempts.
  The user account has been manually locked by an administrator.
  The user account is inactive or has been flagged for security reasons.
  
  Solution:
  To resolve the error, you need to unlock the user account before attempting to reset the user data. Here are the steps to do this:
  
  
  Unlock the User Account:
  
  Go to transaction code SU01 (User Maintenance).
  Enter the user ID of the locked user and click on the "Display" button.
  Check the "Lock" status of the user. If the user is locked, you will see a lock icon.
  Click on the "Unlock" button to remove the lock.
  Save the changes.
  
  
  
  Reset User Data:
  
  After unlocking the user, you can proceed to reset the user data as needed.
  This can typically be done through the relevant transaction or application that manages user data.
  
  
  
  Check User Status:
  
  Ensure that the user account is active and not flagged for any other issues that might prevent data modification.
  
  
  
  Related Information:
  
  User Locking Mechanism: Understand the reasons behind user locking in SAP, including security policies and failed login attempts.
  User Management Best Practices: Regularly review user accounts and their statuses to prevent issues related to locked accounts.
  SAP Notes and Documentation: Check for any relevant SAP Notes or documentation that may provide additional context or updates related to this error message.
  
  If the issue persists after unlocking the user, consider checking the system logs for any additional errors or consulting with your SAP Basis or security team for further assistance.