How To Fix ESH_FL_MSG106 - Thumbnail of document could not be retrieved

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_FL_MSG - File Processing

• Message number: 106

• Message text: Thumbnail of document could not be retrieved

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

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How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_FL_MSG106 - Thumbnail of document could not be retrieved ?

  The SAP error message ESH_FL_MSG106 indicates that the system was unable to retrieve the thumbnail of a document. This issue typically arises in the context of the SAP Enterprise Search (SAP ESH) or SAP Document Management System (DMS) when trying to display a preview or thumbnail of a document stored in the system.
  Causes:
  
  Document Not Found: The document for which the thumbnail is being requested may not exist or may have been deleted.
  Missing Thumbnail Generation: The system may not have generated a thumbnail for the document, either due to a configuration issue or a failure in the thumbnail generation process.
  Access Permissions: The user may not have the necessary permissions to access the document or its thumbnail.
  System Configuration Issues: There may be issues with the configuration of the document storage or the search service that prevents the thumbnail from being retrieved.
  File Format Issues: The document format may not be supported for thumbnail generation.
  
  Solutions:
  
  Check Document Existence: Verify that the document exists in the system and is accessible.
  Regenerate Thumbnails: If the document exists but the thumbnail is missing, you may need to regenerate the thumbnails. This can often be done through the document management settings or by re-uploading the document.
  Review Permissions: Ensure that the user has the appropriate permissions to view the document and its associated thumbnails.
  Check System Logs: Look into the system logs for any errors or warnings related to document retrieval or thumbnail generation. This can provide insights into what might be going wrong.
  Configuration Review: Review the configuration settings for the document management system and the search service to ensure they are set up correctly.
  File Format Compatibility: Ensure that the document format is supported for thumbnail generation. If not, consider converting the document to a supported format.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for Enterprise Search and Document Management for detailed configuration and troubleshooting steps.
  Community Forums: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.