How To Fix ESH_ESAAS_MSG060 - Status of async. service call (ESaaS) is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_ESAAS_MSG - Search as a Service (ESaaS)

• Message number: 060

• Message text: Status of async. service call (ESaaS) is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_ESAAS_MSG060 - Status of async. service call (ESaaS) is not available ?

  The SAP error message ESH_ESAAS_MSG060 indicates that the status of an asynchronous service call (ESaaS - Enterprise Services as a Service) is not available. This error typically arises in the context of SAP's Enterprise Search or related services when there is an issue with the asynchronous processing of a service call.
  Causes:
  
  Service Unavailability: The asynchronous service may not be available due to system downtime, maintenance, or configuration issues.
  Network Issues: There may be network connectivity problems that prevent the service from being reached.
  Configuration Errors: Incorrect configuration settings in the SAP system or in the ESaaS setup can lead to this error.
  Timeouts: The service call may have timed out due to long processing times or heavy load on the system.
  Data Issues: There may be issues with the data being processed, such as missing or invalid data.
  
  Solutions:
  
  Check Service Status: Verify if the asynchronous service is up and running. You can check the service status in the SAP system or through the relevant monitoring tools.
  Review Logs: Look at the application logs (transaction SLG1) and system logs (transaction SM21) for any related error messages that could provide more context.
  Network Connectivity: Ensure that there are no network issues preventing access to the service. Check firewalls, proxies, and network configurations.
  Configuration Review: Review the configuration settings for the ESaaS and ensure that they are correctly set up. This includes checking the service endpoints and any relevant parameters.
  Increase Timeout Settings: If timeouts are suspected, consider increasing the timeout settings for the service calls.
  Data Validation: Validate the data being sent to the service to ensure it meets the expected format and requirements.
  Restart Services: If applicable, restart the relevant services or the entire SAP system to clear any temporary issues.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for ESaaS and Enterprise Search for best practices and configuration guidelines.
  Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed logs and error messages for further analysis.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ESH_ESAAS_MSG060 error message.