How To Fix ESH_ESAAS_MSG035 - Info call has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_ESAAS_MSG - Search as a Service (ESaaS)

• Message number: 035

• Message text: Info call has failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_ESAAS_MSG035 - Info call has failed ?

  The SAP error message ESH_ESAAS_MSG035 indicates that an "Info call has failed." This error typically occurs in the context of SAP Enterprise Search or when using the SAP Enterprise Search Application Services (ESAAS). The error can arise due to various reasons, including configuration issues, connectivity problems, or issues with the underlying data sources.
  Possible Causes:
  
  Configuration Issues: Incorrect configuration settings in the Enterprise Search or ESAAS can lead to this error.
  Network Connectivity: Problems with network connectivity between the SAP system and the data source can cause the info call to fail.
  Authorization Issues: The user may not have the necessary authorizations to access the data or perform the info call.
  Data Source Issues: The data source being queried may be down or not properly configured.
  Service Availability: The ESAAS service may not be running or may have encountered an error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the Enterprise Search and ESAAS. Ensure that all parameters are set correctly.
  Network Check: Verify network connectivity between the SAP system and the data source. Ensure that firewalls or network policies are not blocking access.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the info call. Check roles and permissions in the SAP system.
  Data Source Status: Check the status of the data source. Ensure that it is up and running and that there are no issues with the data being queried.
  Service Status: Check the status of the ESAAS service. Restart the service if necessary and check for any logs that might indicate issues.
  Review Logs: Look at the application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Enterprise Search and ESAAS for detailed configuration and troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ESH_ESAAS_MSG035 error message.