How To Fix ESH_DP_MSG003 - Uploaded files cannot be used temporarily (Stellent filter unavailable)

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_DP_MSG - Data Provider

• Message number: 003

• Message text: Uploaded files cannot be used temporarily (Stellent filter unavailable)

What causes this issue?

Upload of files not possible because of issues with the Stellent filter
or the remote connection to TREX.

System Response

Error message text:
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How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_DP_MSG003 - Uploaded files cannot be used temporarily (Stellent filter unavailable) ?

  The SAP error message ESH_DP_MSG003 indicates that uploaded files cannot be processed because the Stellent filter is unavailable. This error typically occurs in the context of document management and content management systems integrated with SAP, particularly when using Oracle's Stellent (now known as Oracle WebCenter Content) for document storage and retrieval.
  Cause:
  
  Stellent Filter Unavailability: The primary cause of this error is that the Stellent filter, which is responsible for processing and rendering documents, is not available or not properly configured in the SAP system.
  Configuration Issues: There may be issues with the configuration settings in SAP that prevent it from connecting to the Stellent system.
  Network Issues: Network connectivity problems between the SAP system and the Stellent server can also lead to this error.
  Service Outage: The Stellent service itself may be down or experiencing issues.
  
  Solution:
  
  Check Stellent Service: Ensure that the Stellent service is running and accessible. You may need to restart the service if it is down.
  Verify Configuration: Check the configuration settings in SAP for the Stellent integration. Ensure that all parameters are correctly set, including the connection details.
  Network Connectivity: Test the network connection between the SAP system and the Stellent server. Ensure that there are no firewalls or network policies blocking access.
  Update Filters: If applicable, ensure that the necessary filters for document types are installed and configured correctly in the Stellent system.
  Consult Logs: Review the SAP and Stellent logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support or your organization's IT support team for further assistance.
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for details on configuring document management systems and integrating with Stellent.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the ESH_DP_MSG003 error message in SAP.