How To Fix ESH_DB024 - Personalization: Opt-In policy, but no participation

SAP Error Message - Details

• Message type: E = Error

• Message class: ESH_DB - ES: Dashboard

• Message number: 024

• Message text: Personalization: Opt-In policy, but no participation

What causes this issue?

The policy for Personalized Search is set to 'Opt-In'; but (almost)
nobody does participate.

System Response

This is not an error; Enterprise Search works.

How to fix this error?

Consider making the feature better known to the end-users, so that they
will consent to Personalized Search. If it is understood how much
Personalized Search improves the search result, there will be hardly any
reason for not participating.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ESH_DB024 - Personalization: Opt-In policy, but no participation ?

  The SAP error message ESH_DB024 typically relates to the Enterprise Search (ESH) functionality in SAP systems, particularly concerning personalization settings and user participation in the opt-in policy for personalized search results.
  Cause:
  The error message indicates that a user has opted into a personalization policy, but there is no participation or configuration set up for that user. This can happen due to several reasons:
  
  User Configuration: The user may not have the necessary settings or roles assigned to participate in the personalization features.
  Opt-In Policy: The opt-in policy may be configured, but the user has not been properly registered or included in the personalization settings.
  System Configuration: There may be a misconfiguration in the ESH settings or the personalization framework within the SAP system.
  
  Solution:
  To resolve the ESH_DB024 error, you can follow these steps:
  
  
  Check User Roles and Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to participate in the personalization features. This may involve checking the user’s profile and assigned roles in the SAP system.
  
  
  
  Review Personalization Settings:
  
  Go to the personalization settings in the ESH configuration and verify that the user is included in the personalization policy. You may need to add the user or adjust the settings to allow participation.
  
  
  
  Adjust Opt-In Policy:
  
  If the opt-in policy is too restrictive, consider modifying it to allow more users to participate. This may involve changing the criteria for participation or expanding the user base.
  
  
  
  System Configuration:
  
  Check the overall configuration of the ESH and personalization settings in the SAP system. Ensure that all necessary components are correctly set up and that there are no missing configurations.
  
  
  
  Consult Documentation:
  
  Refer to the official SAP documentation for Enterprise Search and personalization to ensure that all steps and configurations are correctly followed.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They can provide more specific guidance based on your system configuration and version.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can share their solutions.
  Training and Documentation: Familiarize yourself with the ESH and personalization features through SAP training materials or documentation to better understand how to configure and troubleshoot these settings.
  
  By following these steps, you should be able to identify the cause of the ESH_DB024 error and implement a solution to resolve it.