How To Fix ERP_WEC_USER_ADMIN071 - Communication data for customer &1 and contact &2 could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 071

• Message text: Communication data for customer &1 and contact &2 could not be read

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN071 - Communication data for customer &1 and contact &2 could not be read ?

  The SAP error message ERP_WEC_USER_ADMIN071 indicates that the system is unable to read the communication data for a specific customer and contact. This error typically arises in the context of customer relationship management (CRM) or when dealing with customer data in the SAP ERP system.
  Causes:
  
  Missing Data: The communication data for the specified customer or contact may not exist in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the communication data for the specified customer or contact.
  Data Corruption: There may be issues with the data integrity in the database, leading to the inability to retrieve the required information.
  Configuration Issues: Incorrect configuration settings in the system could prevent the retrieval of communication data.
  System Errors: Temporary system errors or issues with the underlying database could also lead to this error.
  
  Solutions:
  
  Check Data Existence: Verify that the communication data for the specified customer and contact exists in the system. You can do this by checking the relevant tables (e.g., KNA1, KNVK, etc.) in the SAP database.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access the communication data. This may involve checking user roles and permissions in the SAP system.
  Data Consistency Check: Run data consistency checks to identify and resolve any data corruption issues. This may involve using transaction codes like SE11 to check table definitions or SE16 to view table contents.
  Configuration Review: Review the configuration settings related to customer communication data to ensure they are set up correctly.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Contact SAP Support: If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), VD03 (Display Customer), and SE16 (Data Browser) to help navigate and troubleshoot the issue.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal. There may be specific notes addressing known issues or providing solutions.
  Documentation: Review SAP documentation related to customer master data and communication data management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.