How To Fix ERP_WEC_USER_ADMIN058 - Logon not possible; call our hotline

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_WEC_USER_ADMIN -

• Message number: 058

• Message text: Logon not possible; call our hotline

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_WEC_USER_ADMIN058 - Logon not possible; call our hotline ?

  The SAP error message ERP_WEC_USER_ADMIN058 indicates that a user is unable to log in to the SAP system, and it suggests contacting the hotline for assistance. This error can arise from various issues related to user administration and system configuration. Here are some potential causes, solutions, and related information:
  Causes:
  
  User Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The user's password may have expired and needs to be reset.
  Authorization Issues: The user may not have the necessary authorizations to log in.
  User Status: The user account may be set to inactive or have restrictions preventing login.
  System Configuration: There may be issues with the system configuration or user management settings.
  Technical Issues: There could be underlying technical issues with the SAP system or network connectivity.
  
  Solutions:
  
  
  Unlock User Account:
  
  If the account is locked, an administrator can unlock it using transaction code SU01 (User Maintenance).
  
  
  
  Reset Password:
  
  If the password has expired, the administrator can reset it through SU01 or the user can reset it if they have the necessary permissions.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations assigned. This can be checked in SU01 or PFCG (Role Maintenance).
  
  
  
  Review User Status:
  
  Check the user status in SU01 to ensure the account is active and not flagged for any restrictions.
  
  
  
  Contact Support:
  
  If the issue persists, it may be necessary to contact your internal SAP support team or the hotline mentioned in the error message for further assistance.
  
  
  
  Check System Logs:
  
  Review system logs (transaction SM21) for any related error messages that could provide more context on the issue.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SM21: System Log
  SUIM: User Information System (to check user authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user login problems.
  
  
  Documentation: Refer to SAP Help documentation for user management and authorization concepts.
  
  
  If you are not an administrator, it is advisable to reach out to your SAP support team or helpdesk for assistance with this error.