How To Fix ERP_SALES_LCM028 - Credit card is assigned to another customer

SAP Error Message - Details

• Message type: E = Error

• Message class: ERP_SALES_LCM - Messages for Lean Customer and Customer Fact Sheet

• Message number: 028

• Message text: Credit card is assigned to another customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ERP_SALES_LCM028 - Credit card is assigned to another customer ?

  The SAP error message ERP_SALES_LCM028 indicates that a credit card is already assigned to another customer in the system. This typically occurs in scenarios where a customer is attempting to use a credit card that has already been linked to a different customer account, which is not allowed in the system.
  Cause:
  
  Duplicate Credit Card Assignment: The credit card being used is already associated with another customer in the SAP system.
  Data Entry Error: There may have been a mistake in entering customer or credit card information, leading to confusion in the system.
  System Configuration: The system may be configured to prevent multiple customers from using the same credit card for security and fraud prevention reasons.
  
  Solution:
  
  Verify Customer Information: Check the customer account details to ensure that the credit card is not already assigned to another customer. You can do this by searching for the credit card in the customer master data.
  Use a Different Credit Card: If the credit card is indeed assigned to another customer, the simplest solution is to use a different credit card that is not linked to any other customer account.
  Update Customer Information: If the credit card should be associated with the current customer, you may need to remove it from the other customer account. This typically requires administrative access to modify customer data.
  Consult with IT or SAP Support: If you are unable to resolve the issue, it may be necessary to consult with your IT department or SAP support team for further assistance. They can help investigate the issue in the backend and make necessary adjustments.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for more details on managing customer credit card information and error messages.
  User Roles and Permissions: Ensure that the user has the appropriate permissions to modify customer data and credit card assignments.
  Audit Trail: Check the audit trail or logs to see if there were any recent changes made to customer accounts or credit card assignments that could have led to this error.
  Security Policies: Be aware of your organization's security policies regarding credit card information to ensure compliance and prevent unauthorized access.
  
  By following these steps, you should be able to address the ERP_SALES_LCM028 error effectively.