How To Fix EQ836 - Contract or customer change not possible

EQ836 - Overview

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 836

• Message text: Contract or customer change not possible

What causes this issue?

A customer change is not possible for contracts with a payment plan.

System Response

How to fix this error?

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ836 - Contract or customer change not possible ?

  The SAP error message EQ836 ("Contract or customer change not possible") typically occurs in the context of equipment or asset management within the SAP system, particularly when dealing with contracts or customer-related data. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes of EQ836 Error
  
  
  Contract Status: The contract associated with the equipment or customer may be in a status that does not allow changes. For example, if the contract is already completed or archived, modifications may not be permitted.
  
  
  Customer Status: Similar to contracts, if the customer account is blocked or has a status that restricts changes, this error can occur.
  
  
  Authorization Issues: The user may not have the necessary authorizations to make changes to the contract or customer data.
  
  
  Data Consistency: There may be inconsistencies in the data related to the equipment, contract, or customer that prevent changes from being made.
  
  
  System Configuration: Certain