How To Fix EQ351 - Move-out date cannot be changed because CRM replication still open

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 351

• Message text: Move-out date cannot be changed because CRM replication still open

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EQ351 - Move-out date cannot be changed because CRM replication still open ?

  The SAP error message EQ351, which states "Move-out date cannot be changed because CRM replication still open," typically occurs in the context of SAP's integration with Customer Relationship Management (CRM) systems. This error indicates that there is an ongoing replication process between the SAP system and the CRM system, which is preventing changes to the move-out date of an equipment or asset.
  Cause:
  
  Ongoing CRM Replication: The primary cause of this error is that there is an active or pending replication process between the SAP ERP system and the CRM system. This process locks certain fields, including the move-out date, to ensure data consistency.
  Data Consistency: The system is designed to prevent changes to critical fields while replication is in progress to avoid inconsistencies between the two systems.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check CRM Replication Status:
  
  Use transaction codes like SMQ1 (for outbound queues) and SMQ2 (for inbound queues) to check the status of the queues related to CRM replication.
  Look for any stuck or failed messages that may be causing the replication to remain open.
  
  
  
  Process or Delete Stuck Messages:
  
  If you find any messages that are stuck, you may need to process them or delete them if they are no longer relevant. This can often be done directly from the queue management screens.
  
  
  
  Wait for Replication to Complete:
  
  If there are no stuck messages, it may simply be a matter of waiting for the current replication process to complete. Once it is finished, you should be able to change the move-out date.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs related to CRM replication may be running. You can check the job status using transaction SM37 to see if there are any jobs that are still processing.
  
  
  
  Consult with Basis Team:
  
  If you are unable to resolve the issue, it may be necessary to consult with your SAP Basis team. They can provide insights into the system's performance and help troubleshoot any underlying issues.
  
  
  
  Review Custom Code or Enhancements:
  
  If your organization has custom code or enhancements related to CRM replication, review them to ensure they are not causing the issue.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for more details on CRM integration and replication processes.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that may be involved in CRM order management.
  
  By following these steps, you should be able to identify the cause of the EQ351 error and take appropriate action to resolve it.