How To Fix EQ324 - Reversal of final billing not possible from move-out document

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 324

• Message text: Reversal of final billing not possible from move-out document

What causes this issue?

You have attempted to reverse final billing.
This is only possible from move-out if you have already processed final
billing and invoicing for all contracts of the move-out document, that
is, if the move-out status is greater than or equal to 07 (invoiced).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ324 - Reversal of final billing not possible from move-out document ?

  The SAP error message EQ324, which states "Reversal of final billing not possible from move-out document," typically occurs in the context of billing and contract management within the SAP system, particularly when dealing with equipment or service contracts.
  Cause:
  This error usually arises due to one of the following reasons:
  
  
  Final Billing Status: The final billing for the move-out document has already been processed, and the system does not allow for a reversal of this billing. This is often a safeguard to prevent inconsistencies in financial reporting.
  
  
  Document Flow: There may be a specific sequence of documents that must be followed. If the move-out document is linked to other documents (like service orders or contracts), the system may restrict reversing the final billing.
  
  
  Configuration Settings: The configuration settings in the SAP system may not allow for the reversal of final billings under certain conditions, which can be set by the organization’s policies.
  
  
  Incomplete Data: There may be missing or incomplete data in the move-out document that prevents the reversal from being processed.
  
  
  Solution:
  To resolve the EQ324 error, consider the following steps:
  
  
  Check Billing Status: Verify the status of the final billing. If it has been completed, you may need to follow the proper procedures for handling final billings, which may include creating a credit memo instead of a reversal.
  
  
  Review Document Flow: Examine the document flow related to the move-out document. Ensure that all related documents are in the correct status and that there are no inconsistencies.
  
  
  Consult Configuration: If you have access to the configuration settings, check if there are any restrictions set for reversing final billings. You may need to consult with your SAP administrator or functional consultant to adjust these settings if necessary.
  
  
  Use Alternative Transactions: If a reversal is not possible, consider using alternative transactions such as creating a credit memo or adjusting the billing through other means that comply with your organization’s policies.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. If the issue persists, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Documentation: Review SAP documentation related to billing and contract management for best practices and guidelines on handling final billings and reversals.
  User Forums: Engage with SAP user communities or forums where similar issues may have been discussed, providing insights or solutions from other users.
  Training: If this is a recurring issue, consider training for users involved in billing processes to ensure they understand the implications of final billings and the correct procedures to follow.
  
  By following these steps, you should be able to address the EQ324 error effectively.