How To Fix EQ323 - Cust. contact Customizing for contact "move-out created" contains errors

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 323

• Message text: Cust. contact Customizing for contact "move-out created" contains errors

What causes this issue?

You have attempted to create the customer contact <LS>move-out
created</> or <LS>move-out created (upon move-in notification)</>. An
error occurred during reading of the customer contact configuration.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that all entries in Customizing for the customer contact are
correct.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ323 - Cust. contact Customizing for contact "move-out created" contains errors ?

  The SAP error message EQ323 indicates that there is an issue with the customizing settings for customer contact related to the "move-out created" process in the SAP system. This error typically arises in the context of SAP IS-U (Industry Solution for Utilities) when there are inconsistencies or missing configurations in the customer contact settings.
  Cause:
  
  Missing Configuration: The customizing settings for the customer contact related to the "move-out created" event may not be properly defined or may be missing entirely.
  Incorrect Data: There may be incorrect or incomplete data in the configuration that leads to the error.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the relevant customizing settings.
  Transport Issues: If the customizing settings were transported from another system, there may have been issues during the transport process that led to incomplete or incorrect settings.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (usually in SPRO) and check the settings for customer contacts related to the "move-out created" event.
  Ensure that all required fields are filled out correctly and that there are no inconsistencies.
  
  
  
  Review Error Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into what specifically is causing the issue.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and modify the customizing settings. If not, work with your security team to obtain the required permissions.
  
  
  
  Transport Review:
  
  If the issue arose after a transport, review the transport logs to ensure that all necessary objects were transported correctly. If there are discrepancies, consider re-transporting the relevant customizing settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the specific version of SAP you are using for any known issues or additional configuration steps that may be required.
  
  
  
  Testing:
  
  After making changes, perform tests to ensure that the error is resolved and that the "move-out created" process works as expected.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the EQ323 error message. You can search for relevant notes in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the SAP Help Portal for detailed documentation on configuring customer contacts in the context of move-out processes.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.