How To Fix EQ278 - Error reading premise &1 (contract &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 278

• Message text: Error reading premise &1 (contract &2)

What causes this issue?

An internal error has occurred for data collection of move-out
processing while reading a premise. The error description can be read
in the additional error message.

System Response

Move-out processing is cancelled.

How to fix this error?

INCLUDE NA_ISU_OSS OBJECT DOKU ID TX LANGUAGE D

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EQ278 - Error reading premise &1 (contract &2) ?

  The SAP error message EQ278, which states "Error reading premise &1 (contract &2)," typically occurs in the context of SAP IS-U (Industry Solution for Utilities) when there is an issue with reading the premise (location or installation) associated with a specific contract. This error can arise due to various reasons, including data inconsistencies, missing entries, or configuration issues.
  Causes:
  
  Missing or Incomplete Data: The premise or contract may not be fully defined in the system, leading to an inability to retrieve the necessary information.
  Data Inconsistencies: There may be inconsistencies in the database, such as orphaned records or incorrect relationships between contracts and premises.
  Authorization Issues: The user may not have the necessary permissions to access the premise or contract data.
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the SAP application server.
  
  Solutions:
  
  Check Data Completeness: Verify that the premise and contract data are complete and correctly maintained in the system. Ensure that all required fields are filled out.
  Data Consistency Check: Use transaction codes like SE16 or SE11 to check the relevant database tables (e.g., EQUI for equipment, EANL for installation data) for inconsistencies or missing entries.
  Authorization Check: Ensure that the user has the necessary authorizations to access the premise and contract data. This can be checked in transaction SU53 or by consulting with your security team.
  Recreate or Correct Records: If you find that the premise or contract is missing or incorrect, you may need to recreate or correct the records in the system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  IE02: Change Equipment
  IE03: Display Equipment
  EQUI: Equipment master data
  EANL: Installation data
  
  
  SAP Documentation: Review SAP documentation related to IS-U and contract management for additional context and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered the same error.
  
  By following these steps, you should be able to identify the root cause of the EQ278 error and implement an appropriate solution.