How To Fix EQ066 - Customer contact does not exist for move-in document &1

SAP Error Message - Details

• Message type: E = Error

• Message class: EQ - Cross-IS-U functions

• Message number: 066

• Message text: Customer contact does not exist for move-in document &1

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EQ066 - Customer contact does not exist for move-in document &1 ?

  The SAP error message EQ066, which states "Customer contact does not exist for move-in document &1," typically occurs in the context of managing customer data and move-in documents in the SAP system, particularly in the Utilities or Customer Service modules. This error indicates that the system cannot find a valid customer contact associated with the specified move-in document.
  Cause:
  
  Missing Customer Contact: The primary cause of this error is that there is no customer contact information linked to the move-in document. This could happen if the customer contact was not created or was deleted.
  Incorrect Data Entry: There may be a mistake in the data entry process, leading to an incorrect or missing reference to the customer contact.
  Configuration Issues: There might be configuration issues in the SAP system that prevent the proper linkage of customer contacts to move-in documents.
  Data Synchronization Issues: If the system is integrated with other applications or databases, there may be synchronization issues that result in missing or outdated customer contact information.
  
  Solution:
  
  
  Check Customer Contact Data:
  
  Navigate to the customer master data in the SAP system and verify if the customer contact information exists.
  If it does not exist, create a new customer contact record and ensure it is properly linked to the customer.
  
  
  
  Review Move-In Document:
  
  Check the move-in document referenced in the error message to ensure that it is correctly set up and that all required fields are filled out.
  Ensure that the document is associated with the correct customer.
  
  
  
  Data Entry Verification:
  
  Review the data entry process to ensure that all necessary information is being captured correctly.
  If there are any discrepancies, correct them and try processing the move-in document again.
  
  
  
  Configuration Check:
  
  Consult with your SAP configuration team to ensure that the system is set up correctly to handle customer contacts and move-in documents.
  Check if there are any specific settings or requirements that need to be fulfilled.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling customer contacts and move-in documents.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights specific to your system configuration or version.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing customer data, and EAM (Enterprise Asset Management) for utilities-related processes.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to view and edit customer contact information.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the EQ066 error in your SAP system.