How To Fix EPS360 - Internal error during determination of number of requests

SAP Error Message - Details

• Message type: E = Error

• Message class: EPS - Payment Scheme

• Message number: 360

• Message text: Internal error during determination of number of requests

What causes this issue?

The number of requests could not be determined.
Module: &v4&
Frequency: &v3&
Date from: &v1&
Date to: &v2&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE ISU_PAUSCHALKUNDEN_ZAHLPER OBJECT DOKU ID TX

Procedure for System Administrators

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPS360 - Internal error during determination of number of requests ?

  The SAP error message EPS360, which states "Internal error during determination of number of requests," typically occurs in the context of the SAP system's transport management or during the processing of requests in the Transport Organizer. This error can arise due to various reasons, including inconsistencies in the transport directory, issues with the transport management system (TMS), or problems with the underlying database.
  Causes:
  
  Transport Directory Issues: Corruption or inconsistencies in the transport directory can lead to this error.
  Database Issues: Problems with the database, such as locks or inconsistencies, can trigger this error.
  TMS Configuration: Incorrect configuration of the Transport Management System can also be a cause.
  System Performance: High load on the system or performance issues can lead to timeouts or internal errors.
  Missing Authorizations: Lack of necessary authorizations for the user executing the transport request.
  
  Solutions:
  
  
  Check Transport Directory:
  
  Verify the integrity of the transport directory. You can do this by checking the file system for any missing or corrupted files.
  Use transaction SE01 to check for any inconsistencies in transport requests.
  
  
  
  Database Check:
  
  Perform a database consistency check. You can use transaction DB02 to monitor database performance and check for locks or issues.
  If necessary, run database repair tools or consult your database administrator.
  
  
  
  TMS Configuration:
  
  Review the TMS configuration using transaction STMS. Ensure that all systems are correctly configured and that there are no inconsistencies.
  Reconfigure TMS if needed.
  
  
  
  System Performance:
  
  Monitor system performance using transaction SM50 or SM66 to check for any long-running processes or high resource usage.
  If the system is under heavy load, consider scheduling transport activities during off-peak hours.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the transport request has the necessary authorizations. Check roles and profiles assigned to the user.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes related to the EPS360 error. There may be specific patches or updates that address this issue.
  
  
  
  System Logs:
  
  Review system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE01 (Transport Organizer), STMS (Transport Management System), SM21 (System Log), and DB02 (Database Performance).
  SAP Notes: Regularly check for updates and patches in the SAP Support Portal that may address known issues related to transport management.
  Documentation: Review SAP documentation on transport management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the EPS360 error in your SAP system.