How To Fix EPS321 - Customer-specific conflict in creation status of payment scheme

SAP Error Message - Details

• Message type: E = Error

• Message class: EPS - Payment Scheme

• Message number: 321

• Message text: Customer-specific conflict in creation status of payment scheme

What causes this issue?

The check performed by the customer module for event R520 determined
inconsistencies in the payment conditions, payment scheme category,
payment frequency, and creation status.

System Response

You cannot create a payment scheme.

How to fix this error?

Enter a payment frequency and a creation status that fulfill the checks
from event R520 or change the checks in R520.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EPS321 - Customer-specific conflict in creation status of payment scheme ?

  The SAP error message EPS321, which indicates a "Customer-specific conflict in creation status of payment scheme," typically arises in the context of payment processing within the SAP system. This error can occur when there are inconsistencies or conflicts in the configuration or status of payment schemes that are specific to a customer.
  Causes:
  
  Configuration Issues: There may be a misconfiguration in the payment scheme settings for the customer. This could involve incorrect parameters or settings that do not align with the expected values.
  Data Inconsistencies: Conflicts may arise from inconsistencies in the data related to the payment scheme, such as duplicate entries or conflicting statuses.
  Custom Enhancements: If there are custom developments or enhancements in the SAP system, they may interfere with the standard processing of payment schemes, leading to conflicts.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to create or modify the payment scheme, leading to conflicts.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the payment scheme in the SAP system. Ensure that all parameters are correctly set and that there are no conflicting entries.
  Data Validation: Validate the data associated with the payment scheme. Look for duplicate entries or any inconsistencies that may be causing the conflict.
  Review Custom Code: If there are custom enhancements or modifications, review the code to ensure that it does not interfere with the standard functionality of payment schemes.
  User Authorizations: Verify that the user attempting to create or modify the payment scheme has the necessary authorizations. If not, adjust the user roles accordingly.
  Consult Documentation: Refer to SAP documentation or notes related to the EPS321 error message for any specific guidance or patches that may address the issue.
  SAP Support: If the issue persists, consider reaching out to SAP support for assistance. They may provide insights or solutions based on the specific configuration and context of your SAP environment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OBPM1 (for payment scheme configuration) and OBPM2 (for payment method configuration).
  SAP Notes: Search for SAP Notes related to EPS321 for any known issues or fixes that may apply to your version of SAP.
  Testing: After making changes, conduct thorough testing to ensure that the payment scheme can be created or modified without triggering the error.
  
  By addressing the underlying causes and following the suggested solutions, you should be able to resolve the EPS321 error and successfully manage payment schemes in your SAP system.